Primary Care Physicians of Atlanta

"Thank you to all of the office staff that make my visit to see Dr Cestero efficient, timely, and smooth. It’s a large office, and the office staff has to be efficient to keep things moving and sick people seen. Thank you especially to Tammy who is superlative, helpful to both patients and staff. She was amazing in taking time out to resolve my insurance issue quickly."

"I definitely do not recommend this doctor/group. This was my first and last visit to Dr Cesteros. I called to make an appointment and explained I was on Medicare and had a supplement policy as well. I also explained that I did not want to incur a bill since Medicare covered a wellness check. Their response was that they accepted Medicare and it would be no problem. The appointment was on October 17. I received a bill in the mail for $175 on December 4th. It would have been covered by Medicare if they followed the Medicare rules. I called Medicare, and they said that the doctor conducted tests that were not medically necessary, and they denied the claim. My supplement stated the same thing. Medicare told me there were other charges that I have not yet been billed for that were not covered and I called Primary Care Physicians billing department. The billing department said that I should expect a total of $320 in charges that I would be expected to pay. I wonder why they wouldn’t tell me these things prior to my appointment. I do not expect to pay these expenses because I was misled. I have never left a bill unpaid in my life but this will be the first. This was my first visit to this doctor and it will be my last. I wish I had checked the Google reviews before making the appointment because I now see they get 2.6 stars. I’m very upset and I feel like I’ve been taking advantage of as a Medicare patient. I do not recommend these doctors for Medicare patients. Sounds to me like they’re working the system to live a highlife. I contacted Primary Care Physicians this morning and they said I should’ve contacted the in-house billing department so they transferred me I got a voicemail. No one has returned my call."

"I had been going to this practice for about five years. On my last visit they filed my insurance incorrectly and sent it to the wrong company. I spent six months trying to resolve this. Each time I called the staff was rude and condescending. I spoke with Keisha and she said she was in her car and was about to get in an accident so she would call me back. She never did. I tried to reach Jodi several times and she never called back either. All I was trying to do was get their practice paid and paid accurately. I even offered to submit it to insurance myself but they never provided me the diagnostic codes needed. After all this they subsequently send me a letter saying they can no longer serve my medical needs. I then went and looked at all of the reviews and I see that my experience is rather common with this practice. Next time I will look at the reviews in advance."

"The office staff is horrible. I called to schedule and was hung up on. I called back and they wouldn’t schedule without having my insurance information at that moment. I mentioned I could call back with info tomorrow and she cancelled my appointment. She then just transferred me to the manager. No response of course. I grabbed my insurance card and stopped by the office. “I can’t take appointments at the front desk!” She never once looked at me and didn’t look like she cared one bit! This practice is all about money and not the patient. I highly recommend finding another doctor office with a better staff than what they have at this dump."

"Billing is questionable with this office. My husband had a physical exam and none of his lab work was covered. Our insurance covers annual exams and the lab work related to the exam. I understand that labs beyond the basic we may be charged for but it's odd that NONE of his labs were covered. My husband left a message through the portal requesting a coding review. Our plan administrator, Lab Corp and I have left separate voicemails. We keep getting the same response that the nurse is out of the office. I'm wondering if this person actually exist. None of us have yet to receive a response. The doctor was fine but we wouldn't recommend this practice because its been a headache trying to resolve this bill. Even Lab Corp rep agreed that physical exam labs should be covered."