OnPay

"Onpay has been nothing but frustration and disappointment . They have worst customer service and response time to inquiries is months . I had a situation while filling state and federal taxes and they were not at all helpful in resolving the issue. After every notice I receive from state and IRS , I sent a copy to them immediately and they did not take any action on it . I had to make calls to state to resolve the issue . I will not recommend this company to anyone"

"They get two stars (instead of zero) because it worked well the first few years we were with them. Any issues were quickly resolved by chat. We love the integration with Guideline 401k and the online interface is pretty good. Those were the good years. We now have an issue where money was withheld from us for a tax that we are not liable for. We reported the issue in August of 2023, which stopped the withholding, but it is now Jan 2024, and there is no explanation for where the $1976 that they withheld is. They have not refunded it. The issue was "referred to the tax team" in Sept 2023, with expected resolution in 6-8 WEEKS. It's now been 4 MONTHS. Issue is still not resolved. We now have *3* outstanding tax issues with them, and NONE have been successfully resolved in a reasonable time frame. We call, they defer to someone else, and no return calls are made when promised."

"We have been with OnPay for many years and with two companies. Although their service started off very well, the past 2 to 3 years has been consistently getting worse and worse. Their customer service used to be very good. It has become not so good and extremely frustrating. Simple issues taking 2-4-6 months to rectify. Terrible hold times now, Chat barely ever connects correctly. It's become risky to stay with them as I have lost confidence they can fix payroll tax issues in a timely manner. For that reason we are researching an alternative while we are still using them as of this review. It's a shame because they started off really good and have just gone downhill for a while."

"I did a lot of research before choosing a payroll company. We chose OnPay because they have competitive pricing and is very user friendly. We have been with OnPay for 5 years now and are 100 percent satisfied. Any issues we have had (usually my own mistakes) have always been handled promptly and successfully. OnPay response has always been immediate and I have never had to wait online or on the phone to reach a representative. That is saying a lot in this day of poor customer service everywhere else. I highly recommend!"

"When starting my new business, the cost of payroll was a big concern. So you can imagine how discouraged I was when I reached out to one of those highly advertised payroll companies. They sent a rep in to sit with me at my office and go over all these amazing things they could do to help me grow and then hit me with the monthly cost for their services. OUCH!! Not what I as expecting. I begin researching other options and stumbled across on pay. That was almost 5 years ago and now I am 11 employees strong now and Onpay has done nothing but provide me with everything I need to pay everyone and follow all guidelines required by my state. They have kept their costs down and when needed have provided me with great customer support. I highly recommend them."