Academy Sports + Outdoors

"Unfortunately I had a bad experience here. I placed an order online for 3 pairs of shoes for a store pickup back on December 14th. During the pickup the shoes I had picked up in store to the shoes they selected were in tattered boxes and stitching issues on the teal and yellow and the wine colored ones, I was also told the black white and Grey ones would have to be shipped. I went to the shoe section and picked three identical replacements for each color including the black white and greay and walked back to the front to swap them out. Uzma started couldn't get the barcode to scan and called over what seemed to be the manager. It was a tall man who was called over to help. He tookover and completed the transaction. He started ringing up the shoes i had went and picked out and the wine colored one and and teal rang up for 44.79 each. At that point I told him that is the price I wanted to pay. He ended up processing the receipt and actually rang up the shoes as 59.99 with a price override, looking back at the receipt. I paid out of pocket for the third pair because I was told I'd have to come back for that pair. I was charged 59.99 for those too. With him overridding the prices instead of getting back $45.60 as the shoes were cheaper in store I lost out on my $20.00 dollar gift card for spending $100.00 and $45.60 because each pair rang up for $44.79. He should have just started the return and then had me re purchase at the in store price of $44.79. On on December 20th I reached out to Academy customer service they took forever to respond to my email that they asked me to send. I followed up with them on January 3rd and was told I needed to contact the store. When I contacted the store I spoke with a gentleman named Katrell who said he was a manager and I explanlined my situation and he called me back saying that I should have brought the shoes back to the store which had not been said by corprorate when they told me to contact the store. When he called bavk he told me that since the sale was over that there was nothing they could do and that the system didn't show an override in price. He said his Peers and Direct manager manager said that there was nothing they could do. I asked him to have them call me and never heard back. I am very annoyed with their actions all around."

"So yeah never been disappointed at academy before but it happened. So I found multi tool that said 15.99 there where a few in the same place. Went up front it rang up 76 dollars. Wasn't going to get it. But guy said hold on I'll get the manger for a price check. They told me they could not honor it and some one from the store placed them there. I have worked retail before and understand but oh well."

"There was a price discrepancy over the amount of the chair we brought. I told the cashier it was priced for 4.99 and she was very rude and said they have been 5.99 since they had them. I told her they were priced at 4.99 but after her rude and non-chalont attitude, I had to go back and take a picture to customer service. The manager fixed the problem when I showed him the photo, so I'm grateful for his kind reaction. As for the cashier I don't feel she is a true representation of Academy Sports and someone should train her on customer service, she did not have to be rude or dismissive."

"I'm upset, because I bought a toy to give to my son for Christmas and he only used it for three days and unfortunately it doesn't work."