Caliber Collision

"I used this collision center to get my car repair at the hill damage and the insurance company paid them dearly, over $9000. Plus they received payment from me for over $3000 and my work was incomplete. They started off keeping me updated and being friendly then it went todelays at the delays. When time to pick up my vehicle, the estimate was $900 more for my part of the bill than was told to me. They were very misleading to me on what repairs they gonna do for me personally outside of the insurance claim. I spoke to Jonathan about repairing a dent in the right door and fixing the right front bumper. The dent was repaired, but the bumper wasn’t and when I talk to him about it, he just flat out denied that I requested it to be repaired. The inside of my car was filthy seats dirty there is a film inside the dashboard that wasn’t there, and they claimed to have no fault in this I believe that they need to be more accountable for their quality of Service and their word on what they say they’re going to do. I have put in a consumer complaint and I am not going to just let this go. I don’t believe I’m get satisfaction about the bumper because Jonathan is denying that he talked to me about repairing it and is his word against mine. But I am gonna get satisfaction and answers on why They left the inside of my car in total disaster. They weren’t even supposed to be working in the inside and I don’t understand how my dashboard got ruined and shadow over the way it is; it was not like that when I brought it in and now they deny any wrongdoing. Spoke to General manager, Mike, several times and he promised to personally address the issues and fix them.; He did and that was a good sign for Caliber Collision that they will try to resolve customer complaints. I do advise that you do not rely on the office staff for satisfaction on customer service concerns. Thank You Michael Calvitto."

"The people are great, the work got done quick and most of all it got done right. I have absolutely nothing bad to say and I will be going back next time my truck needs work. Over all 10/10"

"I wish my experience was better but it wasn’t….if anything it was disappointing. At first they were good. They communicated with me but as it inched closer for my truck to be completed. I didn’t hear from them. Once I got a hold of them they explained the situation. About one booth paint down and weather… and I understood the situation and didn’t get upset and even told them it was okay. But once my truck was ready for pick up I started seeing the little things. They left the paint they use to mark body work still on my truck, they left old broken parts in my truck. That wasn’t too bad to be upset but again the little things count. So I took an afternoon to really look at my truck and what I found was just a sloppy, rushed finished of putting things back to how they were. Loose bumper bolts, broken plastic clips, loose clips, connectors not secured correctly. This is disappointing. The reason I say this is because I also own a business in the area an Automotive repair shop to be exact. But I am very disappointed on the way my truck was given to me rushed. Do better Caliber Collision"

"I was always kept up to date, it was repaired on time and they went the extra mile. So appreciated"

"I absolutely don't trust Caliber Collision Hinesville. Not only was the repair months later then told to me, I couldn't get a call back on status of the vehicle to save my life. The worst part is when they tried to say the power steering didn't go out because of the accident. I'm guessing this was a way to get cash instead of the rate the insurance pays. Steer Clear of this place."