Ulta Beauty

"I don’t normally leave bad reviews because I don’t feel good about negatively effecting someone job or career, but I must warn others. I received the worst cut AND color of my life at this ulta by Tina Marie. Half way through I said I didn’t like it and that I looked like a Karen and she said well that’s what you wanted, that’s the picture you showed me. So I didn’t see any point in arguing. I didn’t even mention how I wanted brown hair and got straight up black. I let her finish and try to style it so it didn’t look horrible. I paid and even tipped and left and went home and cried. My husband wanted me to go back and have someone fix it but I’m too embarrassed to even go out in public and I definitely won’t set foot in this place ever again."

"I went to this store for a Happy Return of Sam Edelman boots (a program by the shoe maker brand for free return process) and the sale associate was very patient though they didn't a bag large enough to seal the boot with box. I ended up taking boots to UPS but was impressed by the patience & friendly attitude of the sale associate."

"I was standing in line to pick up an order. The young girl at the checkout looks at me walks over to put the basket back. Then she turns looks at me again, turned and walks away. A simple the next customer service rep will help me would have been nice. The only reason I am giving it 3 stars is because the young lady who actually helped was very sweet and apologetic. It wouldn't have been so bad if I hadn't driven 40 minutes to get there"

"I had an incredibly disappointing experience at Ulta recently. I came in with the simple intention of purchasing shampoo, but what followed was an unnecessary and embarrassing accusation. I picked up a shampoo and conditioner kit from the shelf, clearly marked at $35. When I reached the checkout, I noticed that the price had suddenly jumped to $50. I thought it might have been an error, so I went back to the shelf to confirm the price. As I sought the assistance of an associate to clarify the situation, I was shocked by their response. Instead of helping me, they outright accused me of tampering with the shelf to cheat the system and get a discount. This was an outrageous assumption and an insult to my integrity as a customer. I spoke to the store's GM to address the matter, and while they were polite and understanding, the damage had already been done. They offered me a discount as an apology, but I refused since I had been charged the correct price. It was clear that this issue resulted from staff negligence or misplacement, not my actions. The entire encounter left a sour taste in my mouth. I cannot fathom how a store employee could be so disrespectful and presumptuous towards a customer. It's disheartening to think that such behavior is acceptable in a retail environment. What adds to the frustration is that this Ulta location is the closest one to my house. However, I am willing to go the extra distance to shop at a different Ulta to avoid being falsely accused of such dishonest actions. It's unfortunate that my shopping experience at Ulta was tarnished by this incident, and it has seriously made me reconsider shopping there in the future. Customer service should be about trust and respect, not unwarranted accusations."

"Ulta Beauty has a very nice makeup selection and a little something for everyone. Prices vary from, Low to high. Google $3.00 coupon before your visit. Nice selection of skin shades in make-up foundations. They also carry, Fenty and MAC beauty products which I love! If you visit, ask for, Mecca. She is very customer oriented, friendly and helpful!"