Holiday Inn Express Clearwater East - Icot Center, an IHG Hotel

"My review reflects the level of hotel it is, which is a good economical option 2 star in a central location. I stay at Holiday Inn Expresses at least 3 or 4 times a month when I am on road trips. I always like tye brand, they are very clean with very friendly staff, and well lit parking lots and good breakfasts. This one is no different. Except that this hotel was the least clean, modern, and enjoyable of the 4 we have stated in this month, and probably of all my stays. The pool was dirty. I understand not many people swimming in January, except us Canadians, and we seam at every other pool except this one. Visible trash and debris. Zero privacy, very open fence with no trees or landscaping of any note right on to parking area and business area buildings, so likely wouldnt have swam if we could (not sure if pool was even open). Area around the hotel was not terribly clean but that's not the hotel staffs fault. The areas inside were very clean. But very very basic, more so than most HIEs. No face soap even, so hand soap for face was only option. TV seemed to be just antenna service so no guide available? It all felt very "come in late, sleep in a good clean bed, move on at 6am" and that has its place - its just not what we expected. I should have stayed where I had stayed 2 weeks earlier down by St Pete's at an IHE for same price and had amazing pool with privacy, hot tub, more amenities, business center, larger breakfast area, Walmart right near by, and more. Lesson learned. Next time I will drive the extra 30min. Slight musty smell under the smell of cleaning products. Just old and small. They are definitely doing the best they can with what they have. Again, staff keep it very clean but it was not worthy of the 4.2 star rating I saw when I compare it to all the other comparable rated HIEs we have stayed in. This review is not a complaint on the hotel. It is just to inform other potential visitors like me who read reviews and may want to know this stuff."

"We stayed there on a Tuesday evening.The parking was ample, and the gentleman at the front desk was very kind and efficient. The room is a good size for an overnight stay. It's very clean. The beds are comfortable, and the pillows are soft and medium. You have a choice of comfort. We would definitely stay there again."

"Totally new renovation. The changes are really nice. The staff is very friendly and accommodating. The location is central to the county. Major highways and shops near by. They have a fitness room, meeting room, and a great pool. See pictures for viewing"

"My family which includes my almost 90 year old father stayed here from 10/11/23-10/13/23. We found the check in staff friendly & helpful. The cleaning staff were also friendly & kept the hotel clean. My husband had arranged a late check out of 1:00pm on the 13th. At approximately 12:25 pm a person from the front desk knocked on my room door. She told me that check out was 11:00 am & we had to vacate our 2 rooms. I explained that we had arranged a later check out. She said there was no note of a later check out time. There was no sympathy as to our situation. I found it ridiculous that it was around 30 minutes until our arranged 1:00 pm check out. Luckily we were packed & left the room. Upon arriving at check out there was no greeting and or thank you for our stay. The rush to vacate the room was unnecessary as there was hardly any activity at that time. I was surprised with the unfriendly manner since the previous staff were quite friendly. We stayed here because it was close to where my husband works while we had some work done to our home. I don’t think we will be staying here again. My husband works at a major corporation which used this specific hotel to host their guests. He will be mentioning our treatment to them."

"No complaints on the motel. Quiet and great breakfast. We took our dogs with us and while walking them around the ponds we saw a great deal of trash. I would hope the local area businesses would do more to keep the place tidy. Maybe it is the responsibility of the city. But someone needs to haul away the garbage."