Massage Envy

"My schedule had changed, so I decided to cancel my membership. I walked into the facility, I was provided two pieces of paper by the three girls at the front desk, I filled out the tedious questionnaire, signed off on it and left. One month later, I’m charged $65 again. now they’re telling me they want me to fill out this paperwork again. Just be very careful, if you think you’re gonna cancel on the first shot, you better also take your credit or debit card off your account. They’ve got no problem charging you even after you cancel."

"I was gifted a massage here and I had a 60 min massage from Irie and she was incredible! She was really thorough with my problem areas and he really good technique. I would highly recommend coming to see her!"

"I booked a massage one month in advance for my birthday. Today I received a text message that I needed to reschedule my appointment to a later time I called to reschedule the appointment now the appointment is no longer available and now I have to reschedule for another day when I originally booked a massage a month in advance, because I wanted the appointment done on my birthday. I’m really unorganized and unprofessional would not recommend. When I called the receptionist did not care, and there was no sympathy for the inconvenience of me having to reschedule for another day. I purposely book the massage a month advance so I could have it done on my birthday and now I have to go another day and request more days off of work to convenience them. Really disappointing and I would not be going here again."

"I've been a patron at this location for a few years and I keep coming back because the services are superb. The front desk staff are always kind and eager to help. My masseur, Kenny, has been awesome in every aspect since my very first massage. He is highly skilled, professional, and has great massage techniques. I'm impressed that he is customer focused and consistently strives to exceed their expectations. Although there's another Massage Envy 5 minutes from my home, I prefer to drive 30 minutes to the Altamonte location to receive a unique experience and the best service. I highly recommend!"

"I had a great experience when I visited this location. The receptionists helped me very quickly and politely. After I filled out a form I waited until my appointment time. Samantha was my therapist and she did a great job! She addressed any spots I wanted her to focus on and she made me feel comfortable which was a big part since it was my first massage. I definitely recommended her. I see that a majority of the bad reviews where with the front desk associates. Personally, I they were very helpful, I even forget to use the gift card I received and when I called them they let me know they could void the charge that went to my credit card and do the transaction under the gift card which was very nice of them."