Bob's Auto Repair and Collision Center

"Like others have said, they’ll keep your vehicle for several days without touching it or communicating with you. I don’t like leaving negative reviews, but I think others should be aware and cautious. Every time I called to check on the status of my car, I was told “we’re about to pull it in,” “it’s on the lift,” or “it’s being diagnosed now,” but when I picked it up, it was parked in the same spot I left it. I understand not wanting to do warranty work, but I wish they would’ve let me know that when I dropped it off. When I called to set up the appointment, I told them it was warranty work. When I dropped it off, I mentioned the warranty again. After three days, after talking to someone new, I again mentioned the warranty but was then told that there’s a sign in the office that says I’m supposed to stay with the car? And that they didn’t actually like working with the specific warranty I have, so maybe I should take it somewhere else. All of that would’ve been fine if they told me on the phone when I initially set the appointment or when I tried to drop it off. Instead, I have three days of Uber charges as my wife and I both rely on the same car. Based on other reviews, it looks like not everyone has a bad experience. Just know that there’s a good chance you’re gonna have a bad time. Definitely could not recommend based on the service I received."

"Bob’s had my car for 3 weeks. The first week, it didn’t even get looked at. I called to ask about my car and they had no idea what I was talking about. Then, they looked at it and ordered the parts. The employees there don’t communicate well with each other because one person told me all the parts were there and the car was being fixed, and then a day later another person told me that they were still waiting on a few. Finally, after having to call repeatedly and bug the employees there for a straightforward response for an entire week, they told me my car was ready. I went out there and—surprise—they told me the car was actually not ready because they had not called my insurance company to confirm payment. I had to argue with the employees (and manager, Misty) in the lobby to get my keys back. Now that the car is “fixed,” I drove it home and it made a loud clicking noise the entire time. Turns out they somehow managed to create a new problem for me to fix in those 3 weeks they had it, and I had to take it to another shop to fix what Bob’s broke. Do not take your car to Bob’s. EDIT TO ADD: The dealership looked at it and told me what a bad job Bob’s had really done. Nothing was fully fixed all the way and they had used generic parts (even though they told me the “repair” took so long because they were using BMW parts). Not only did they not fix the car— they lied. DO NOT take your car to Bob’s."

"I've never met a group of more professional, knowledgeable, and honest people in the automotive repair industry! They have created a family environment where they treat employees and customers like their own. You won't get more honest and affordable service! They are also incredible supporters of our community. Thank you Misty and Melissa!"

"I recently had the pleasure of bringing my car to Bob's Auto Repair and Collision, and I couldn't be more impressed with their service. From start to finish, the team demonstrated professionalism, expertise, and genuine care for my vehicle. The communication was excellent - they kept me informed every step of the way, explaining the necessary repairs in a clear and understandable manner. The turnaround time was remarkably fast without compromising the quality of work. My car looked as good as new! The staff were friendly, approachable, and went the extra mile to ensure my experience was seamless. They provided a fair and transparent estimate, which was much appreciated. It's evident that they take pride in their work and prioritize customer satisfaction. I highly recommend Bob's Auto Repair and Collision to anyone in need of automotive repairs or collision work. They've earned my trust, and I'll be returning for any future automotive needs. Thank you, Bob's team, for your outstanding service!"

"I took my truck to Bobs Auto Repair. It was recommended by Endurance Warranty. I have a transmission problem. Bobs had my truck nearly a month and performed no service. Annoyed the first week was not their fault as there was a mileage discrepancy that I had to deal l with. What frustrated me most was that on 7/5/23, I was told by Mitzi that she would call Endurance for clarification on what they needed to proceed. I called every day that Bob's was open to get a status check. I was always friendly, never rude. Often thanking them for their help. On 7/13/23, I spoke with Mitzi and she said she hadn't had time to call yet. This was disappointing. I called again on 7/14/23 and spoke with Lola (a slightly condescending and unpleasant person ). I was placed on hold for 20 minutes and then disconnected. Approximately 3 hours later, I received a call from Mitzi stating that they were unable to help me. They were busy and didn't want to break open the transmits as requested by Endurance. All of this time, I never lost my cool and was always polite. I located another service facility that was willing to accept the warranty and provide the service. I went to pick up my truck, and as I walked in the door, Lola had my keys in hand and was very negative and condescending towards me. I felt that she was making it my fault. At least, that is my perception of her attitude. Again, I never lost my cool. After handing me my keys, she told me the truck was in the back lot somewhere. Never offering me any more help than that. When I found my truck, the battery was so dead that it wouldn't even unlock using the remote. Luckily, I keep a jump starter in my truck for emergencies. My opinion is that Bob's got very busy and decided against taking my job. The attitude from Lola is what ultimately inspired me to write this review. Why should I be treated poorly when I never did a thing wrong?"