Town Center Family Practice

"First and foremost, Kat at the front desk is truly one of the rudest people I have ever encountered. She is nasty every single time I call. The doctor I saw was very sweet and thorough. Told me her nurse was going to be sending a PA for a medication on 12/14. It’s now 01/30 and it has not been sent. I followed up weekly, and now daily. Still has not been sent. I also had to cancel an appointment because of my children had RSV. I received a text today stating I had a $40 balance. I called to inquire (of course Kat answered and was very rude) and informed me it was because I called to cancel. It was not a no-show. I gave proper notice. Couldn’t even ask questions or request for it to be waived without being cut off by Kat."

"Office has gone downhill in every way since previous doctor sold the practice. Wait times are over 1 hour past appt. time. Office workers constantly making mistakes and forgetting to follow through on. NP Natalia especially disappointing."

"Been looking for a new place to go, and maybe take my kids but after walking in and looking around, this is not a place I would take my kids. The condition of this place is not why it gets one star, I would have went to a place like this, if not for the staff. New patient, so I have already filled out online paperwork, showed up early because there will be more, 10:20 sitting down, i don't know when they gave me the paperwork, but after friends coming in to see doctors, "AJ", and other patients going in, I had had enough at 11:15. They are going to charge patients for being late or missing an appointment, but they can't say one word to me about how long this is taking! This place sent me text, called me, and emailed me to confirm this appointment, and I accepted all of them, so there is no excuse for at least not saying something about how long we are waiting. I know you are busy, but if one person has time for friends to visit, then someone can come out and let your other patients know that you going to be over an hour late. You basically cancelled my appointment, and according to this paperwork I signed you owe me money. Please send me the 50 dollars you would have charged me, and it does not even come close to the 4 hours I wasted today making sure I was there on time. The fact that AJ has a friend that visit at least five times a month, instead of administering the office is exactly the problem. And according to what AJs friend was told, there was doctor meeting and not complicated issues, but hey I just hear what the staff talks about. Either way, None of your staff apologized besides the receptionist, and she was overwhelmed. For that reason, no I appreciate the response but you are either so far removed from this office that you have no idea what is going on… or you are an online reputation consultant responding for a company that is doing very poorly. Either way, good luck… you have a long way to go."

"Went in for a physical. Waited 1/2 hour for who I am assuming the nurse practitioner maybe doctor come in and did not introduce herself. She barley spoke to me and spent less than 5 minutes for the exam. Then is was told I have to get blood work and will have to come in and pay another fee for that appointment. Do not recommend"

"Let me start by saying my husband and I have since found a new physician. The reason we left is because they were double billing us for co-pays and it happened three separate times. To the point where I was sent to collections and had to prove with a receipt that I had already paid!!! This happened more then once and not just to me, but to my husband and other people as well! One time when I was sitting in the waiting room waiting to see the newest PA of the week (it’s become a revolving door), I overheard an elderly gentleman arguing with the lady at the front desk that he had already paid his co-pay the last time he was there. He explain to her that he pays it on the day of his visit consistently. Horrible customer service! Expect to wait at least a week to get your prescriptions, if not longer! Oh, and they informed my husband that he was no longer covered under our insurance and sent him to collections too but I was still covered, side-note, he is the main insurance provider for our family! Hmm Called our insurance company and they said that everything was fine and he was covered. Called the doctors office back and they were using an old claim number by mistake!!! Put a fork in me cause I am done!"