The UPS Store

"I visited your store today to drop off a few packages and it was the worst customer service I have ever experienced. When I entered the store the front desk was unattended and music blaring. After waiting for a few minutes an employee noticed me but continued whatever he was doing and did not acknowledge my presence. I waited a bit longer and the tried to get his attention when he did eventually decide to attend to me I told him I had a few more packages and I would be back and he snaps back “what” obviously unable to hear what I said given the volume of the music that was playing ,so I repeated myself and asked if I should wait to get a tracking receipt for the packages that I had brought in to which he responded in the most condescending tone “ you will get one for all your packages “. The employee was Quiez I do believe needs to be addressed and in my opinion given a crash course in customer service if this store wants to keep its customers."

"The service at this store has been horrible since fall 2022 and employees are not trained properly. I requested a package to be sent with tracking and the employee charged me for the service but did not do the tracking correctly and quite possibly did not put the postage on correctly. My package is now missing and there is no way to track it and I am being charged for the item. Neither the store manager nor the owner have accepted responsibility for the employee's mistake and lack of training, nor have they offered responsible compensation for their employees mistake. This is extremely upsetting that a simple request for package tracking could not be performed by an employee."

"Scammers. They attempted to extort $10 from me to pick up a fully-paid-for package. I went in to pick up a package sent to me at this location which sender (a major retailer) calls their 'collection point partner'. Clerk then shows me a piece of paper he taped to the package with "$10 fee" handwritten on it. Said I needed to pay him before he would give me my package. All postage was previously paid in full. This was an undisclosed fee by this UPS Store to hold my package hostage. I called the sender and they had never heard of such a thing. Will never use this location again. It's worth the extra 10min drive to the post office."

"I've been working with this location for over two years and I cannot say enough about how friendly their staff is. During the pandemic - knowing that I am high risk - they offered to bring my mail to my car so I limited exposure. When I have a business parcel to be mailed or tracked, they treat it as their own. While so many companies feel like they just don't care, this store takes the time to make you feel like they value you as a customer. I highly recommend using this location."

"I love this location! I am nice to the staff, they are pleasant with me and are starting to recognize me as I use their services quite a bit. This store is a very busy store and at times I can see where that can be frustrating for customers. Patience would be a definite virtue for customers to exhibit. The staff are very knowledgeable and deal with each customer equally. I interacted with Mimi this morning and she was wonderful! She had a smile on even though behind her there were hundreds of packages to deal with. 5 Stars from me. Thanks guys!"