TownePlace Suites by Marriott Panama City Beach Pier Park

"Beware fraudulent credit card activity on my card. I made 1 reservation. I only had one reservation on my account but i was charged for 2 reservations only checked into 1 room. I only have 1 reservation on my Marriott bonvoy account. Robert stated he didn't know what to tell me.. Wrong answer Robert. I have stayed 1300 days with Marriott and this is the worst service that I have ever received. The front desk staff needs to be replaced at this location. Very unhappy young lady at the front desk making a very unfriendly environment. If you dont like your job go find one that you do like. Do not respond with i just work here you represent Marriott with all of your actions and words. Please do not force your very unpersonable self on Marriott customers by showing up with an attitude. The breakfast could use some help. Portions are very small and the attendant tried to keep up but was unable to keep it filled without a line piling up. Then the food was gone as fast as it was put out. Now on a positive note the maintenance person and the food service persons were very nice and helpful. Hotel is new and has nice features."

"Beautiful hotel, very new, very clean. Nice breakfast selection. Friendly staff. Huge comfortable spotless room. Perfect location. Nice size gym and pool."

"Had a great stay here. Lobby, gym, breakfast area were all clean and well maintained. Front desk staff was polite and helpful. Breakfast options were great and well stocked. Got a free room upgrade with Bonvoy Platinum Elite status. Recommended highly!"

"Great location close to the Pier Park and airport. Rooms were smaller than expected, walls were very thin in the rooms, could hear conversations next-door very easily. Room and appliances all in great shape though, very clean, loved that the TV was mounted on the wall closer to the bed instead of across the room. Breakfast was good and as expected, oatmeal was empty though and never refilled."

"My family and I went for a birthday and safe to say we were very disappointed with this hotel, specifically with the breakfast. The breakfast was extremely small, barely any options, the breakfast containers would stay empty for a long time, many people would spend most of the time waiting for them to put new hot food out, us included. The room wasn’t bad, we had a suite and it was clean and had a good space, no complaints about the room. One of the things we look forward to the most has always been the breakfast so you can imagine how we felt. The pool was also extremely small, probably only fits two families at most. Will not be returning."