Mermaid Pool And Spa
6367 Heronwalk Drive, Gulf Breeze, FL 32563
About the Business
Mermaid Pool And Spa is a reputable general contractor located at 6367 Heronwalk Drive in Gulf Breeze, Florida. With a focus on creating stunning and luxurious pool and spa designs, this institution is dedicated to providing top-notch services for all your aquatic needs. Whether you're looking to renovate your backyard oasis or create a brand new space for relaxation and entertainment, Mermaid Pool And Spa has the expertise and experience to bring your vision to life. Trust in their skilled team to deliver exceptional craftsmanship and exceptional customer service every step of the way. Visit them today and turn your dream pool or spa into a reality.
Photos
Hours open
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
7:00 AM - 6:00 PM
Sunday:
Closed
Reviews
"Total ripoff. And he's not even a valid pool business or contractor in Santa Rosa or Escambia County, much less anywhere in the State of Florida."
"Absolutely the worst! If you want to pay top dollar for a green pool, hire Tom! He may show up for like 5 minutes and throw in sub par chemicals. Maybe if you're lucky, he'll actually scrub and vacuum the pool like once a month despite paying for twice weekly service but he'll forget to empty the filter baskets. Otherwise, he will forget to show up or come up with all sorts of excuses akin to "the dog ate my homework" on why he wasn't able to make it. You want scheduled days? forget about it! He also doesn't like to be held accountable. About the only thing Tom is good at is talking, he sure talks a good game but lacks any follow through and there is zero urgency when equipment breaks down. But fear not as you will be charged more for refurbished then a brand new part! Best thing we ever did, get rid of Mermaid! Worst thing we ever did, didn't get rid of Mermaid sooner!!!"
"We built a pool at our property on Pensacola Beach that was completed in March 2019 and hired Tom, as he came highly recommended through the pool builder, to maintain the pool during summer rentals. Our mistake. We stayed at our property twice during the summer and the pool was not vacuumed either week and we added water to the pool both weeks as well. We also heard through our rental company that guests complained that they had either 1. not seen the pool guy all week or 2. the pool was not cleaned during their stay. At the end of the season, we let him go - only to find out that Tom has not once in 6 months cleaned the pool cartridges or rinsed them at all. We now have to purchase 4 new cartridges again, for the 2nd time in 6 months. When I emailed Tom to let him know we no longer wanted to work with him, it was excuse after excuse. Honestly, I would give zero stars if it were possible on Google. I will also be reaching out to our pool builder with pictures to let them know not to recommend him, and I will make sure that our management company does not recommend him either. Learn from our expensive mistake."
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