The Floor Club of Jacksonville

"Notice how the only good review are years ago. Honestly, since the manager Lauren Kunst allowed Matt Youell to bully and force out the only two competent and decent salespeople out it hasn't been the same. Matt is also a scammer who tries to sell you anything "at a good price" just to get his numbers up. The whole place has just become unethical since new management and owners took over. Be careful buying from them."

"I completed a full home remodel over the holidays. As a first time purchaser of floors for a home, there was a lot I did not know and I own that. My contractor brought a floor sample to my home that was displayed nicely on pallet that looked thick and shiny - the store is unable to provide an actual piece of the flooring as they ship their wood in from south Florida. That was my first mistake - buying from a store that cannot provide an actual sample of the floor. Since I liked the sample, I ordered the floor. Unfortunately when it arrived, it did not look like the sample the store had loaned me to bring home. It was dull and splintery and what's worse, as thin as my fingernail. I could have broken it in half. I knew this floor would ruin my project so I asked my contractor to return it. Since Floor Club orders from out of town and pays lots for shipping, they initially did not want to take the wood floor back and claimed their sample looked like the floor delivered. I wish it would have as it cost me a lot of $ and time and energy. Ultimately, they took it back but charged me a $1600 restocking fee! (this was for 1000 sq feet of flooring). So Floor club got to restock it for resale and keep my $1600. What a blow for me. Once I got over the anger and the lack of customer service, I went to a different flooring store where I was able to get an actual sample of the wood floor I picked. It was beautiful and I was able to get it delivered the next day for $200 AND no restocking fee would have been incurred had I changed my mind. The second place I shopped was much more "first-time floor buyer friendly"."

"If Matt or Lauren is selling you something be careful. The price seems low and then getting ready for finalize; the price has changed and is higher."

"Great experience from start to finish! Was helped by two very friendly staff to figure out what I needed. Sandy, then connected me to a reliable and experienced installer team with sweet discounts of the chosen carpet. By going through the floor club, not only did I get a great deal on the carpet , but I felt like I was looked out for during the entire process."

"The floors were gorgeous! I confirmed they charge less for the exact same product .Also, Vince and Andy's installation crews were extremely professional and fairly priced .I couldn't be happier ."