Pet Paradise Tallahassee

"SENT US HOME WITH THE WRONG DOG!!!!! We dropped both of our dogs off for one day and picked them up today. When we get home, one of the dogs (chocolate lab) was completely freaked out and wasn’t recognizing us and we were sure the dog was not ours. Our cat was hissing at it. We loaded the dog back into the car immediately and took it back. When we got there they said they gave us the wrong dog because they had a mix up in the back where the collars of multiple chocolate labs were lost and they did their best to match each dog to the picture. But the did not mention ANYTHING to us when we picked them up. Complete neglect on part of the staff and the management. When we picked up the real Sammy, they had BATHED her without us asking them to. Completely sketchy. We’re assuming she probably urinated on herself since she was so scared and so they bathed her. She HATES BATHS!!!! And her nose is completely raw from trying to get back to the crate with her brother, since who KNOWS at what point in their stay this could’ve happened. So many things had to go wrong for this to happen. We have kept our dogs here in the past but this will be our last time we ever give these people business. Completely neglectful staff in so many different ways. Do not board your animals here. Animal owners worst nightmare."

"I couldn’t ask for a better spot for my baby! The staff is always so attentive and the areas are always clean. My puppy has been going here since he was 4 months old and he absolutely loves it! They give him so much love, and he’s always so happy to be there with his friends. The play area is also very spacious so there’s no need to worry about if your pet is cramped up."

"The first time my dogs stayed for a week. When we took them home we noticed both of their paws were swollen. The next day someone called to check on their stay and explained the issue with their paws. I was really upset but, the representative was concerned. The 2nd time they stayed they immediately explained that they were not going to use chemicals when they cleaned their kennel. It worked. Paws were fine and both dogs were super happy. I really appreciate their empathy. Would recommend this place."

"A majority of the good reviews are old. Look at how bad the recent reviews have been. Something has gone WRONG at this location. TERRIBLE ESTABLISHMENT. If you love you family members, DO NOT USE PET PARADISE!!! Terrible experience all the way around. We used them in May and we’re extremely happy. I gave a 5 star review. We used them again the week of September 12th. When we picked up our three dogs, 2 had dried feces on them and our other dog had dried blood on her jowl. The dog bed we brought was covered in feces. I think they locked them in the room and forgot to unlock it. They fed our dogs so much more than the instructions, two of our three dogs vomited within an hour of getting home. We have an appointment with our vet on Monday. Run far and run fast away from this establishment. They do not care about your animals or you. My wife picked them up and NOBODY would explain anything. That was Friday at 1 pm. I called at 2 and spoke with Pip. She supposedly was the supervisor/manager. I shared our experience and she was aghast. She said she would research and call me today. It is 5 o’clock. She has not called"

"The Tallahassee pet paradise staff are just the absolute best. I have been meaning to leave a positive review from my most recent boarding experience but haven’t had the time it deserved to really sit down and write out all the things they did for my dog Sadie and me. Sadie bug is 10 years old and I rescued her at just 5 weeks, needless to say she is my baby and I hate being away from her. She had only been boarded a few times in her whole life when we went on our most recent vacation which was 8 days and boarding her for that long made me so nervous. The staff really did a wonderful job taking care of her and I really felt that they cared for her and loved her as much as they would their own pet. Every concern I had was addressed by the staff, whether it was the fact that she is an extremely anxious dog or how I truly had no idea how she would do in play grounds because she’s never really around other dogs or goes to dog parks, they went out of their way to make sure Sadie was prioritized and I cannot thank them enough."