CVS

"The pharmacy staff….where to begin. My husband and I came to pick up our medications and was told the price was way more than we normally pay. So I asked that’s more than normal can you tell me why? And the lady starts yelling “I don’t know, new year new prices or deductibles. Do you want them or not” we told her to keep them filled we will be back later that day after we call our insurance to figure it out. She said you have 10 days. We return the next day, and they have placed the meds back in the shelf and no one notified us about this or anything. So we now another inconvenience. Not first issues with the staff. Good news for us is we found that other pharmacies take out Caremark."

"I want to first preface this review by saying that the front sales clerks here are FANTASTIC! Very helpful, very friendly. I've seen them bend over backwards to help elderly folks, and have helped me as well, on numerous occasions. That's the only reason why this is a 2-star review and not a 1-star. However, the pharmacy here needs some re-training and needs to hire some new people, or new management. There's no due diligence, they couldn't be bothered to double check anything for you. Today, I went to pick up 2 prescriptions for my wife. She does the CVS text notifications and confirmed with me that there are 2 prescriptions. Lady at the pharmacy said there was only one prescription. I asked her to double check. Nope only 1 prescription. So I figure it's a mix-up, I go down to the CVS down the street (970 Cypress Gardens). The man at the window tells me that there are indeed TWO prescriptions that were sent to 7009 Cypress Gardens. So I drive back, insist with the lady at the pharmacy that there are 2 prescriptions. Turns out there WAS another one, she just didn't tell me because it wasn't covered by my insurance. Why would you intentionally not tell me about a prescription just because it was not covered by insurance? (It ended up being under $20 BTW, so no problem there.) Why did I have to drive to another CVS in order to figure this out? This has happened multiple times. If it's not some mistake, it's incredibly long wait times to get meds filled. This is why I send prescriptions to the 970 location when I need them in a hurry, even though it's further from my house."

"People here help you above and beyond! Front store clerk are awesome. Pharmacy staffs are outstanding! Best CVS pharmacy in cypress gardens area."

"Friendly and helpful staff, busy during peak hours. I'm not entirely sure why everyone is being so harsh and rating this location 1 star. I've lived in this area for 7 years and I rarely have a poor experience with this CVS. The employees always wave and greet me upon entrance, walk me to specified items in aisles, and are there to help me solve any issues I have. Lines for prescription pickups are typically longer during peak hours. When scheduling a pickup in person or on the phone it's always available at the time we've arranged with no issues. I've never had a mix up with my MANY medications (8 different, 1 from a separate doctor). The only issue with the pharmacy seems to lie in CVS itself, not the store specifically. When requesting a refill online sometimes it won't go through leaving me empty handed when picking up my medication. They really should look into getting that fixed, but other than that if you call or go in person they'll gladly help you and everything will be guaranteed to be ready for you. Maybe, perhaps, the people who reviewed this location negatively feel the staff are rude because they theirselves are rude. I always come in in a good mood and their attitudes match that of mine. Upon further investigation, other reviews seem to be very strange about their star rating. They'll only give companies 1 or 5 stars, no in between."

"Pharmacy staff is friendly and helpful. Pleasant employees every time I go there. The only thing that bothers me is that they do not seem to get regular shipments of stuff. They have been completely out of my preferred foundation, tampons, mascara, and razors for more than 4 months now. I have been stopping at Walgreens for my items now because this CVS is STILL out of the things that I buy regularly. Which is a bummer because I use their pharmacy for all of my prescriptions and it sucks having to stop at two different stores on my way home from work."