Pep Boys

"Pep boys store number 1537 Pensacola Florida , Store manager Krystal is a real advocate for her customers and does care. I just purchased a vehicle from carvana which was still within the 100 day carvana extended warranty. The battery died within one week and all 4 tires were not in good shape but I was not in a position to refuse delivery at that time so I called carvana and told them about the battery and my safety concerns about the tires. So carvana told me to take the vehicle to pep boys and when I spoke to Krystal about this situation she said she will do a complete inspection. Krystal advised that the battery needs to be replaced and the tires are worn very low but not to the lowest tread depth to be replaced under warranty. So after voicing my concerns about hydroplaning on wet roads and safety concerns Krystal was able to contact the warranty company silverock and advocate the repairs to them for authorization including the front passenger ball joint which Krystal said was found to be bad during the inspection.she worked very professionally with silverock in getting all of the items approved for replacement. Even if everything was not completely addressed the way I wanted it to be Krystal is highly competent, and is a great asset to pep boys as a company,she treated us with dignity and respect and was very polite,with this type of customer service pep boys will gain and retain lots of customers and in the retail automotive industry that is a win win for everyone in my opinion. Thank You Krystal ! Mr. and Mrs. Kee"

"Brought my car in for oil change and new breaks. They did those jobs well but upon picking up my car my passenger side headlight was no longer working. This light was working prior to dropping off and was verified to work when they did their vehicle inspection. I called them 5 minutes after I left when I noticed the light not working and the lady Said the tech said they were both working when he test drove it and claimed it must have coincidently just went out in the 2 minutes since I left the shop. It's mind blowing how they can admit the lights were working while in their shop and not take responsibility for the light not working at the time I pick the car up."

"Pepboys said I had a screw in the aide of my tire that was unfixable and said only tire in my tire size they had would cost 245 plus tax. I opted out of repair and thank goodness I did because found when I brought to another store my tire had zero issue. Not a tire nail nothing. And other place was charging 152 for same tire switch. However they were actually honest and said my tire was fine with no screw I'm it."

"While at your location on 549 N New Warrington Rd, Pensacola, FL 32506, I had the best service experience in an Automotive shop I have ever had. Krystal took my phone call, she set up my appointment, I arrived she got my car right in for a tire replacement, was done within what seemed like minutes. I have been in the Automotive business for 25 years. While sitting in your waiting room I witnessed excellent customer service, customers were greeted very fast, krystal and Amanda were working together to make the shop move very efficiently and keep the customers fast. I could not have been more please with the service I received today. I will make sure my company sends as many fleet vehicles here as possible."

"***SCAM ARTISTS AND FRAUDS AVOID****Charged nearly $4300 for brakes and rotors and a few other minor things. You can buy oem rotors and ceramic brake pads online for $200 for this vehicle. Absolute rip off and they take advantage of people who don’t know any better. Per wheel they charged more than all the rotors and pads combined. My poor wife didn’t know any better and made a major lapse in judgment and didn’t talk to me beforehand. And got sold a bunch of stuff she didn’t need because they made it seem like it had to be done. Her car isn’t even worth $3,000. All the work they did on the invoice really shouldn’t even cost more than $1,500 including labor. I am dumbfounded where they got $4,300 from. I have a friend in the business and works closely with dealers and has the prices for everything. He told me this was highway robbery and these people deserve to get shutdown. They are a bunch of scam artist and frauds."