Pep Boys

"Jabari and Delk were simply the best. They explained the difference between plugging and patching my tire and it was done in less than 30 minutes. Great customer service and all done with a smile!"

"I visited the shop as a lone college woman, Clint and Delk were able to throughly diagnose my newly bought car. Both informed me of the services being done, educated and explained the mechanical terminology that was used, efficiently recommended services that wouldn’t break the bank, and welcomed me back for mechanical updates on my vehicle! I highly recommend!"

"I had a mixed experience. I'll start with my main beef which doesn't involve the location at all. I needed new tires so I ordered them online and set my appointment time. I made the assumption when I gave them my credit card I had paid for the service. How wrong I was. Apparently, Pep Boys only puts a hold on your money and you actually pay when you pick up your car. I didn't know this in advance and was totally unprepared to pay when I arrived for pick-up. I had to go back home, get my credit card and return. It was a waste of time and gas. When I offer you my money, take it! Now, specifcaly about this location: Everyone was very nice, personable and welcoming. I dropped off my car and had a ride back home so I didn't have to wait. I originally booked for new tires but at drop off, I asked if they could replace my headlights. I was told they could. I also asked that they put a specific old tire in the trunk so I could have a full sized spare. I got a call a few hours later saying my car was ready. I got dropped off and was prepared to pay for my new headlights and be on my way. That didn't happen (see above) and was told they hadn't yet changed my tail light but could do it lickety split. I didn't ask for a new tail light but I needed it so I didn't say anything. When that was done, I asked about the headlights. They weren't done either but a technician began working on it immediately. When he was done, I asked, just for clarification, if I had two new tires, two new headlights and one new tail light. Nope, I only had one new headlight. I was getting stressed so after asking about the tire I wanted to keep for the third time, I paid and left. I want to stress again, everyone was super nice and accommodating if a bit scattered. Also, I got to hang out with an awesome doggo while I waited."

"The office manager Jabari always greets me with a warm welcome. He and the rest of the staff are always very professional and thorough. I love taking my car here."

"I HIGHLY recommend this location! The staff and service are top tier. I was driving through Tallahassee and got a flat tire the day before Christmas! I called Pep Boys and asked if it would be possible to get my tire fixed, and they said to come on down, it's no issue. I arrived there and there was hardly any waiting time. I only waited as long as the labor took. The guys were super patient and nice to me. Most mechanic shops I've been to try and take advantage of people who don't have car knowledge. This Pep Boys is not that place! They are super professional, want to get you the best product for any budget, and do an amazing job. If I lived in Tallahassee, I would visit them regularly."