Venice Toyota

"This was my 1st check-up for my 2023 Toyota Highlander. Chris introduced himself and told me everything that the check-up would involve. He was VERY friendly and knowledgeable and a pleasure to work with. When I checked out, I asked Chris to help me with Sirius Radio. He explained exactly what i needed to do AND he let me video him too! Thanks Chris for a great 1st service!!!"

"Brittany is AMAZING!!! We went into the dealership with a list of needs/wants and a number we had in mind! Brittany took time to really listen and paid attention to every detail! She was patient with my daughter, explained every step in the process and presented her with several financial options that would fit her budget. She was able to put herself in my daughter's head (18 yrs old) to understand what she WANTED and even taking the time to go over every safety feature to make sure it was what I NEEDED her to have!! Excellent service! If you're considering Toyota of Venice, definitely stop in and see Brittany!"

"Great experience buying from Venice Toyota. We worked with Jonathan and he made everything easy and helped find the exact vehicle that worked within our budget that we were very happy with. He is straightforward and doesn’t make you feel pressured. We chatted throughout the process and it felt like hanging out with an old friend. I would highly recommend him if you go in. Eli was extremely helpful and also very straightforward with helping us to find the right financing. Overall very satisfied with our experience."

"I had very fast efficient service at Venice Toyota on Friday, February 9. I had a recall notice, on my 2023 Corolla, and repairs had to be made to the drivers airbag cable. They were even able to do my oil change service at the same time ,which I hadn’t scheduled. Also, they noticed a crack in my windshield and helped me to arrange with my insurance company to make an appointment for that repair. Also, a year after purchasing the car, I had questions about the touchscreen features. My sales agent Britney came out to the car to show me how to manage the screen. All of that was accomplished in two hours time, and I was out the door. Very pleased with Venice, Toyota!"

"Bought my new car from them in August. Had MY VERY FIRST MAINTENANCE APPOINTMENT AND I'M SEVERELY DISAPPOINTED. LITERALLY TAKE YOUR CAR SOMEWHERE ELSE TO GET SERVICED. They have not a real care in the world. I went for a oil change and they told me I was also due for a tire rotation. I also originally was taking it because one of my tires kept losing air and I needed to get it fixed. I was driving my car to work today the LOW PRESSURE LIGHT CAME BACK ON. I EXPLICITLY EXPLAINED HOW THE BACK TIRE WAS LOSING PRESSURE AND THAT'S EXACTLY WHY I WAS BRINGING IT IN. I WAS TOLD THAT THEY WOULD CHECK EVERYTHING. WELL THEY EVIDENTLY DID NOT..... AND YES I MADE SURE TO REITERATE THAT I NEEDED THE TIRE LOOKED AT WHEN I BROUGHT THE ACTUAL CAR IN TO NOT JUST DURING THE APPOINTMENT CALL. THE LADY ON THE PHONE WAS TRYING TO FIGURE OUT WHO MY ADVISOR WAS AND THEN COME TO FIND OUT IT WAS HER. YES I HAD A LOT OF ATTITUDE DURING THE CALL. BUT I SHOULDN'T HAVE TO BE WORRIED ABOUT WHETHER OR NOT MY CAR CAN MAKE IT TO WORK WHEN IT LITERALLY HAS 18,000 MILES ON IT. THEY MADE SURE TO LET ME KNOW I NEED A NEW CAR BATTERY ($270) THOUGH, I TOOK IT ELSEWHERE AND WAS TOLD IT'S FINE!!!!!!!!!!!! WHICH MEANS I SAT IN THE WAITING ROOM FOR LITERALLY 3 HOURS FOR JUST A TIRE ROTATION AND OIL CHANGE??????????? I SPENT MY ONLY DAY OFF FOR THEM TO NOT EVEN FIX THE PROBLEM. NOT SATISFIED AT ALL. I REGRET EVEN PURCHASING A CAR THROUGH THEM!!!"