Walgreens

"Went in there and the lady told me.inhave to have an appointment for the 20 dollar flu covid test. There was no one there and no one in the drive through with a bunch of people who went behind the counter. Told the lady I didn't care about getting the test for free. Still wasn't good enough. Laziness. You guys have lost over half your value. Your the worst performing stock in the Dow Jones industrial complex. I think you need to be better to your customers. Edit: went from 2 to 1 star.. went in the next day. They are all just lazy. the third party you use for the testing gatekeeps a flu test. It told me to call 911 but I walked in there clearly okay. They said they couldn't do anything. Yeah no way a failing business such as Walgreens can't help you. They just won't."

"The pharmacy staff is awful...they could care less about customer service. No sense of urgency at all. Medicine needed today, Friday, and they told me it wouldn't be ready until Monday. They didn't try to resolve or problem solve in any way with seeing if another Walgreens Pharmacy or something could help. Just a too bad for you, but a medication you need now won't be ready for 72 hours. And I had to call to find this out. They didn't call me to tell me an update on delay. Awful , just awful."

"I just moved to Longmont from Florida and needed to transfer my prescriptions to my new location. I called to do so, and the first tech I spoke with was very abrupt, telling me if I didn’t have my RX number then she couldn’t help me until I had that number. So I went and searched for this number, then called back. When I called again, I got pharmacy tech Margo on the phone, and her customer service was night and day to whoever I spoke to first. She didn’t ask me for the RX number at all; she said, ask me some basic questions about my date of birth, etc, and then begin the transfer process. She got all the information from my old pharmacy, asked me what prescriptions I wanted to transfer over. I had the RX number ready now, but she just asked me for the name of it the medicine. It appears it would be easy for her to request this prescription with the other information that I gave her. I’m not sure what the problem was with the first technician, but clearly she didn’t want to provide service. I’m very thankful to how helpful, detailed, and kind Margo was, and I’ll be asking for her any time I’m there and need assistance."

"I do not post negative reviews often, but I am so disappointed with the decline of the quality of customer service. I have used this location for my prescriptions for years. Within the last few months, the time having to wait for refills has increased. The lines inside the store (specifically at the pharmacy) are longer and the wait times are getting to be unreasonable. The people themselves are always friendly, but they clearly need more help to meet customer demands. I intend to contact the store's manager to express my concerns as well."

"I renewed a prescription using their automated phone system. Was told my prescription would be ready the following day at 11:30 am. I waited an extra day and arrived at around 11:30 am. That is a day later than I was told. Waited 20 minutes in line. Got up to the window and was told it was not ready. I asked why as it should have been ready a day earlier. No answer. Was told I could wait for them to fill but I could not as I needed to get back to work. Later, I got a call saying I needed to call them. I called and was placed in the queue. Was told I was next in line. Was on hold for 20 minutes and then they hung up on me with no warning and I never spoke to a person. I will be moving all my prescriptions somewhere else. This treatment is unacceptable. I don't know if this is all Walgreens or not, but it is pathetic customer service."