Stevinson Chevrolet Service

"Received a message from Chevrolet in September on my phone app to let me know that the module/chip they did not have available when I purchased my Colorado in April of this year was now available. Made an appointment for the 21st of October for installation. Figured that would give Stevinson a month to order the part. Received a call the morning of the 21st of October letting me know they didn't have the part in stock, but it was available! Which, I, of course, already knew. I was unhappy because they FORGOT to order the part and discovered that morning that there was an appointment requiring that part. I rescheduled for the 22nd of November, today, at 9:00am. Dropped the Colorado off for what Chevrolet said would be an hour appointment. Stevinson said it would take three. OK. So, I picked up my daughter, who had taken the truck in, and awaited a call from Service. Dropped my daughter off at 4:00 in the afternoon. Received a call that the truck was STILL not finished. I picked up the phone and spoke to Gene who said he would check with the technician. He called me back to let me know that they were in the process of installing the module (some 7 hours after we had dropped the truck) and that it would be an hour or so yet. I asked Gene why the truck was not started earlier in the day, and was he aware that we had an appointment a month earlier that we had to miss because they did not order the part. He said he was aware. That was it, no apology, no urgency. I told him I run a business and when I know there is a customer who has had a problem, we make them a priority. His answer lacked any kind of concern!!! An hour later, I am still awaiting word that the truck is finished, no word yet. My salesperson, Lazarus, was great! But I would recommend AGAINST taking a vehicle to Stevinson Service Dept. You WILL BE DISAPPOINTED!"

"I made an appointment for 8am to get a new key cut and fob programmed. At 1030am I inquired about status and was told they were about to start. I told the sevice consultant to go get my truck and I will go somewhere else and was told I need to be patient and cut them some slack. Why do we as consumers who have jobs to schedule around make appointments in the 1st place? Very disappointed with this dealership and will be taking my business elsewhere."

"Usually trips to car dealerships are dreaded but I had the best experience here at Stevinson’s. Lazarus and the whole staff were very helpful and kind and explained everything to me in a way I could understand which is very much appreciated. They are understanding & I had a great experience buying my first car with them!"

"Kirk is the best. He worked with me to get my truck finished in time to k leave on a very important family gathering. We will be leaving tomorrow with the confidence that the work was done right. Thanks Kirk and Stevenson!. Joe and Athena Platko."