HRB Experience Century City

"Upon sitting I wasn’t acknowledged despite the restaurant being slow. Once I finally got a menu and ordered my order was wrong. When I inquired Robert got defensive with an attitude he tried saying I wasn’t allowed to alter my combo. Although , I had already ordered and the server said nothing about the sort. The issue was resolved after going back and forth and quite honestly I couldn’t even eat after. A ruined experience when someone is raising their voice at you .I lost my appetite. Arguing with someone over a mistake I didn’t make . And , if I did what happened to customer service? Regardless this was an unpleasant time. Such a shame. 18 percent gratuity included in the bill for horrendous service. I appreciate the other server who apologized for his colleague. But, it’s still not enough."

"HRB is a nice place to get a quick lunch at the Century City shopping center. The fish was fresh and the soy sauce is served in a little dropper which is kind of a fun twist. If you’re familiar with Kazu Nori you know the rolls are served one at a time and best enjoyed while the rice is warm and the seaweed still crisp. For that reason, I did take a star off because I was expecting warm rice and all of your rolls are served at the same time."

"This is an unique spot at the Westfield area. It’s outdoor sitting only and chill area casual dining. It is a bit overpriced for what they serve, but the ingredients are fresh and sourced locally. The customer service sucks! I was there in the afternoon around 4PM, 3 servers chit chatting and not providing services at all, yet they still bill you 18% service fees for 1 person dining. Lol"

"Open space with a high chair to enjoy 360-degree views. Prices are high, but the quality also delivers the expectation (high-quality seaweed). They leave a full-experience DIY hand roll to enjoy it better and make your way along with instructions. Worth it, and it all tasted delicious. To avoid getting soggy or soft with the seaweed, order time by time so it's slowly served, and enjoy the fresh and crispy handroll."

"HRB is a great experience. The sushi quality is top notch. You can tell the sushi here is more traditional and simple, they let the sushi speak for itself and you can tell the quality of the fish really shines through. Yes the meal is expensive. We spent 98$ for a combo 6, miso soup, and a sushi roll. You are paying for quality. If you are starving I might suggest something else. If you are looking for a high quality sushi experience I would suggest checking out HRB."