Big Bear Cool Cabins

"Communication was great, they responded very quickly, very thorough, and proactive. Very smooth experience, very clean, nice cool cabin just like their name, everything in the cabin was functional. Had a great experience! Wish I could have stayed longer, but I will be back. Thank you so much. Great team!"

"we stay there right after New Year’s. We were very fortunate to have a very nice cabin everything in working conditions there’s a downside we lost our keys or miss placed them cool cabin’s they charge me a $50 fee for replacement which I feel it was very fair. Angel was a great person to help us out and I would definitely go back. I would love to rent a same cabin for the future visit."

"Last year we got a cabin that had a rat in it. There was a rat living in the kitchen scurrying around. Luckily they let us move to another cabin and we decided to try them again since they were nice about it. This year, we booked a cabin using a virtual card to prevent identity theft. For some reason didn’t get any confirmation emails. When we show up, the cabin is booked in our name, but showing drivers license isn’t enough. Have to find a way to pull it up on the credit card statement and then screenshot it and text it to them when they’re standing right in front of us and can just look at it. Literally took my 70 year old Dad 30 minutes to figure out. With all the other rental companies, there’s no reason to go here again."

"I've stayed with them 3 times. All 3 times the premises were dirty and I asked then if they were going to clean before I arrived. Food all over the floor and my service dog almost ate a kit kat that was left on the floor that they did not clean up. They could have killed my dog. Stuff was broken at each location. Heaters in bedrooms not working. Washers and dryers not operational, There was human sperm stains a 2 of the 3 location. All over the pillow and sheets. I brought a UV light and there was stains on every bed which I documented as well not to mention all the 3 places I stayed that. None were washed. So the GM gave me 20% discount that they didn't honor. Then they said oh, holiday only. Smfh. I also brought a service dog and they asked me for proof which is illegal in the state of California. And they charged me. The GM lied to me and I have the Emails to prove it. Their properties that manage are very dirty and the GM as well as the staff are very dishonest and with no integrity making the Owners of the priorities suffer due to them losing business based off Cool Cabins neglect, but also the people who get lied to just so they can book a unit."

"Here was the location for this nightmare cabin ..,, 1099 Heritage Trail, Big Bear City, CA, 92314 This place needs a tons of maintenance . Furnace didn’t work properly during the entire stay . Front and backyard looks like a tsunami went through the entire yards . Home appliances didn’t work properly. Bedding blankets were stained who knows what ?? . I am really disappointed with the lack of bad quality this place has to offer . I should recommend to take this cabin out of your rental services before you get a lawsuit on your plate . How your guys rent a place with this kind of conditions ?? Guest can get really sick without a functional furnace , bad working fire place ( living room ) . You are lucky that our family didn’t catch any respiratory infections or sickness due of the not functional furnace. I not sure if the owners of this property are going through some economic hardship?? Of the way they keep their property"