Wheel Works

"They do not honor appointments!!! Got an appointment early in the morning, arrived there and was told that they took in too many walk-ins and my car won’t get fixed until 6 hours later, after they fix all the walk-ins first. This is a joke. When a business prioritize walk-ins over customers with set appointments, you know there’s no integrity left. They wasted my entire day, I do not recommend this place to anybody. Look somewhere else."

"Too Expensive. Mobile mechanics do fine work for a fraction of the cost of these guys. Had an appt at 1030 am for free brake inspection. I rejected their outrageous quote over the phone at noon and went to pick up my car at 4 pm and had to wait on them for almost an hour to put the wheels back on it. Not your neighborhood mechanic."

"The tires were installed and as soon as the vehicle was driven we noticed a sound coming from the front left tire, turned back on the spot (did not drive more than a block away just to do a U-turn), one of the technicians drove it and noticed it as well then the master technician drove it, came back and said he didn't notice anything and handed the vehicle back to us; you can even feel something making the pedals or floor vibrate at the same pace with the sound, we had to reschedule for an inspection since they were closing at that time, it is a brand new 2023 Tesla Model Y Performance which was only getting the summer tires swapped for winter tires, it has never been involved in an accident and there is clearly no wear on anything on the vehicle. We will have to cancel a trip which we already had bookings and reservations for and obviously the shop will not reimburse us for that."

"this place is super under staffed and has been for awhile. they need help for minor maintenance with an appointment they quote 4 hours. my car sat fit 2 hours without being touched. it’s unacceptable and needs to better be addressed. i wasted my entire morning and only got shoulder shrugs."

"11/9/23 Thursday synthetic oil change, tire rotation n alignment 11am appointment still took 3 hrs to finish the job. They r very very bad, why r schedule appointments when they over booked. 3/13/23 Monday alternator belt, engine gasket drop at 12:30pm till 7:30pm too much means too much waiting 1/16/23 Monday very good location in downtown Fremont near Hub. I always bring my cars here for repairs or maintenance. Spacious waiting area. Friendly staff. Always go by appointment even though appointment still long wait. They have staff shortage....... Hope owner look into this problem!!!!!! Hope they maintain quality n service affordable for all customers. They use to have a free water bottle for customers but no more after pandemic."