Scripps Coastal Medical Center Eastlake

"Worst experience. They charged me without explanation for the details. And I was told that my insurance should cover it all. I wouldn’t have got checked if I knew it cost that much money! Plus, I was trying to figure out how it happened but the lady on the phone hanged up all the sudden and never give me another call.. that means she intentionally did it as I requested the call originally and she was the one gave me the call. She can always give me another call. What can I do now.. they never check emails or messages either."

"They said the physical test is free as my insurance covers over the phone and on-site as well and they charged 100 dollars to me. And the doctor never give me the cream he said he’d give me.."

"I went to have blood drawn at the lab on Lane Ave. I feel the staff is not using clean technique before and after each patient. Staff is wearing same gloves at all times, open door to call patient to room, working on computer, accepting paperwork from patients and moving about the clinic. They call me in to get my blood drawn and was told to sit in chair and rest my arm where previous had just been( curtains open and can see from waiting room). No disinfection to chair or arm support for blood draw. The guy still wearing same gloves, palpitate for site, wipe with alcohol prep then palpitate with same gloves. He goes into drawer with sterile items also with same gloves. He draws blood with fingers over site with same gloves. Never once washing his hands or changing gloves between patients then back to office and picking up phone then papers. I really felt bad but didn’t speak up because I don’t like needle stick and afraid staff would be rough with me. I will let my doctor know and never will I expose myself to cross contamination again. I sincerely hope someone from Scripps on Lane Ave in Chula Vista read this and improve INFECTION CONTROL."

"This place is full of horrible people. Mike on the referral and appointment line was continuously rude and unprofessional. He and the other staff continued to make excuses for being unable to assist with receiving a new referral. When I finally got the referral to them (after an entire week of trying), he made derogatory comments that I was "too pregnant" to get an appointment. When told that the only appointment available was during a required work trip, he condescendingly kept insisting that they couldn't help me since I wouldn't take time away from my "vacation". When I explained that I was in no rush and was willing to wait for a later appointment date, he insisted again that I was "too pregnant" to have a pregnancy confirmation appointment. I asked him to explain why 8 weeks pregnant is "too pregnant" when I will assuredly be even more obviously pregnant at a later date. He cut me off and said no doctors would take me past 8 weeks pregnant. I sincerely hope that this is not a reflection on the type of care Scripps practices as a whole. It is uneducated, unhelpful, and has no place in the healthcare practice. I will be advising against anyone wasting their time at this practice, especially military families, who they seem to discriminate against by having them go through the painstaking process of uploading their own referral (instead of accepting it from Tricare), only to reject them once the referral is made available. What a disgrace."