Brea/Orange County Plumbing Heating & Air Conditioning

"Both Roberts were great to work with. Very honest about the work and the cost and easy to communicate with."

"Jordan and Freddy were amazing. Very friendly and professional. I appreciate everything they did. Great job."

"The call center that sets appointments was the best part of the experience and it went downhill. I was provided a quote of basic maintenance of 15 15-point inspections. The appointment was in time. Michael Salcedo was dispatched. This individual opened the air conditioning unit, and checked for bubbles and gaps. I agreed to add freon r-22 (2lbs). The cover was placed on the unit and through the slots, the cleaning was performed. This is incorrect procedure. This was completed on August 21 2023. I paid a whopping $603.35. I have called multiple times, to get an itemized invoice of all the inspections they promised so i have a record. No answer. The owner seems to be getting the messages but very puzzled as to why he does not respond and do the needful. This was a referral from Avis Heating and Airconditioning, who installed my central heat and air. They no longer serve my area. I will never respect or give business to this firm."

"We are pleased with the job that was done. the technician Marcio was very careful, professional and meticulous in his process, he took his time to install the water heater even though it was a rainy day. Everything was done with a care and good result. We are please with the outcome and surely will recommend and use this company again. Thank you."

"I am not a hard customer to please.... Feel free to check the history of my reviews. I can honestly say Brea/Orange County Plumbin Heating & Air was one of the absolute worst experiences I've had. Let me explain, in 2018, I had a problem with my AC unit where the air was not blowing cool enough and the unit had begun leaking water and soaking through the floor. It caused a massive puddle in the carpet about 4 feet long by 3 feet wide. Naturally, I called a local company, Brea Plumbing Heating and Air, to come fix the problem. They show up, inspect, bill us a couple hundred dollars to drain the lines and depart stating that its fixed. The problem went away for a few months until the following Summer. When the unit started leaking again in the Summer of 2019, we called them out again and they did a "deeper" inspection. This time they had "identified" that the problem was that our unit was falling apart due to wear and tear and that we needed to purchase a new one. I spent $7,000 on a new unit, they handled the installation and topped off all of our levels. Sounds great right? WRONG! It didn't leak in 2020, but man it came back with a vengeance in 2021 and now 2022. So I finally became fed up with this company and desired to call a personal contact of mine that specializes in HVAC. He comes out charges me $60 for a complete diagnostic and you know what the first thing he says when he sees the unit? "I don't know how to put this.... this is the single worst installation I have ever seen. Whoever installed this shouldnt be allowed to conduct business." Keep in mind, I had NEVER told him anything about the recent installation with Brea/Orange Plumbing or that this was a previous problem. So he goes through a deep dive with me on the plethora of issues caused by this horrible installation and it turns out for the last 5 years, the water dripping onto my carpet has been caused by a leak in the refrigerant lines caused the center A-Shaped Coil (I think that's what he called it) to freeze over and begin melting. He asked me if the problem was most often in the Summer time... man was he on a roll. Of course, I was skeptical that I've been getting screwed over for the last 5 years of service, so I stood there while he took the unit apart and showed me an ice block melting and dripping exactly like he said it would. I was completely SHOCKED. He offered to fix the biggest problems with the unit/installation, fixed the leak, billed me $1,000 and the problem has never happened again. My advice, if you have any semblance of sanity.... find another company."