Cedars-Sinai Kerlan-Jobe Institute - Marina del Rey

"I am pleased my primary doctor referred me to Dr. Snow. She kept me informed about my diagnosis, more portent she was kind and compassionate, insuring I was okay leaving the office. The staff from front office to x-ray tech to nurses were all friendly and professional. I could not be more pleased with my visit and care"

"To the African American Community of Los Angeles and surrounding areas, be advised that the Kerlan-Jobe office in Marina Del Rey does not respect or appreciate you as a patient. The office of Dr. Andrea Louise Snow on Lincoln Blvd. refused to see me as a patient and preferred seeing a white patient over me. When I complained to Angela (the front desk employee) that I did not appreciate her ignoring me to check in for my appointment; and instead taking a white woman (who did not have an appointment) over me as I waited in the front desk area to check in, she told me "none of my doctor's will see you with your attitude." She went to the back office and said this to Dr. Andrea Snow (who I had an appointment with). Dr. Snow sent another staff member to tell me that she would not see me based on my attitude. I left the office in severe pain and barely able to walk. This office has a culture of discriminating against; and treating African Americans with disrespect and hostility. You will not be guaranteed to be seen by Dr. Snow or treated by her if you are an African American. You will leave her office without being treated when you speak up for your rights as a patient. Do not go to this place!!!!"

"Office staff seem competent and friendly. My doctor is terrific! I had been one of his patients well before he joined Kerlan-Jobe. My biggest problem was trying to locate him after he left his previous practice. Caring, friendly and understanding. All the qualities you want that are so rarely seen in today's medical care. The waiting time wasn't an issue because my appointment was so early in the day, but I wouldn't have cared if I'd had to wait, he's THAT good! Not terribly thrilled with the hospitals where he has privileges. UPDATE: Less than three weeks after my appointment, I received a letter notifying me that my doctor would no longer be associated with Kerlan-Jobe. Apparently, he pulled up stakes and moved out of state. "Dear Patient, I will be leaving this practice as of..." (He left three days later)"Dr. So & So will still be able to see and care for you and your needs...Sincerely". While I'm sure there are many fine doctors associated with this practice, I will no longer be one of their patients. I'm very particular about the medical practioners I see and had a previous relationship with this ortho-surgeon. In essence, I "followed" him to this group. My opinion of the facility remains unchanged."