VITAS Healthcare
355 Lennon Lane, Walnut Creek, CA 94598
Location & Phone number
355 Lennon Ln Ste 150, Walnut Creek, CA 94598, United States
About the Business
VITAS Healthcare is a leading provider of end-of-life care and support services located at 355 Lennon Lane in Walnut Creek, California. Our team of compassionate healthcare professionals is dedicated to helping patients and their families navigate the challenges of terminal illness with dignity and comfort. We offer a range of services including hospice care, palliative care, and grief support to ensure that our patients receive the highest quality of care during their final days. At VITAS Healthcare, we believe in providing personalized and compassionate care to every individual we serve.
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Reviews
"Used Vitas for both my Mom and Dad. We had a great experience from the whole team. Thank you!"
"I feel they need to have all the details and plan in place when explain the care and the support. My mom sign up Thursday. We asked for 5 days a week and covering the weekend. Found out Friday no that can't happen only gave 3 days during the week. (not truthful and my mom is better using her own insurance to help and pay out of pocket. (no IV but says on the form 2nd option IV.) (said here a list you call them) .... social worker.... what a help.... I have used hospice in other states (this not a good program in the Vitas hospice)"
"Initial contact inexcusable. As a former hospice nurse I flew out to assist sister with care of her husband for last several weeks of his life. Request for nursing visit to review medications and plan of care as confusion regarding meds by family and symptoms not managed—Was refused visit by primary nurse on Friday following my arrival 24 hrs prior saying that her day to visit was on Tuesday and she was not going to make visit despite my request...I called again on Monday following start of morphine by me from emergency kit in home and was told once again that she was not coming until Tuesday —At which point I absolutely demanded a nursing visit to assess patient and review meds—visit subsequently made by evening nurse. At no point did nurse offer visit by on call or another nurse which is totally inexcusable. Nurse was subsequently replaced as primary nurse following my complaints to medical staff. Over following weeks when calls made to on all staff I must say they were appropriate and gave directions on care and medications and each time asking if visit needed to assess patient response and needs—-which is appropriate response by medical team."
"We just worked with Vitas for my mom’s illness and passing. Best experience we could have had. Very professional and understanding. Eileen our nurse was outstanding! Highly recommend this company for your needs."
"I chose Vita’s cause they were highly recommended and I have called them two different times in the late afternoon evening and they do not come for hours. I feel very unsupported and disappointed. Like we are alone in this experience. I truely thought we would have more guidance and support. Frustrated"
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