Circa 2020

"Schooling at LLU brought us to Redlands. As a family of 4 we enjoyed our years living at circa2020. A smoke free gated community was important to us. The 3 bedroom floor plan was spacious enough for our family & offered great built in storage and organization. There are elevators in most of the buildings as well. We also had a large dog & found the community to be very dog friendly with a friendly dog park community. We also enjoyed walking inside the complex itself for exercise as well. The gym & pool are very nice and well kept also. All the maintenance staff are professional & prompt at tending to requests same day for us. They are hard workers whom actually care about keeping the community & grounds nice. We also were pleased with the office staff, they all care about keeping the community safe & enforcing the community rules to keep it enjoyable for everyone. The nighttime security patrol was excellent at promptly shutting down apartment parties below us on a few occasions—One anonymous phone call was all it took & we had a quiet nights rest. Move out was smooth as well, and we got most of our damage deposit back. Office staff are helpful whenever needed and they threw some great community parties and social events that everyone always appreciated &enjoyed. We gained many friends during our time there & it truly is a great community to live in if you are on board with the community rules."

"Overview: My wife and I are both physicians affiliated with Loma Linda, we lived here for 1-year. It is of our highest recommendation to absolutely AVOID this complex, the sole reason being the exceptionally poor management staff. To highlight the major issues: -As numerous other reviews have stated, moving out is where the big problems lie. Circa 2020 management attempted to charge us an extra month’s rent with the claim that we didn’t notify them that we’d be moving out. My wife and I have ~30 year history of combined renting experience in several states, and we’re well aware of a move-out notification policy in most complexes. Our experience went like this: My wife and I called the leasing office greater than 30 days ahead of time and spoke to Brooke (whom we had a few issues with throughout the year, but mostly minor). We stated we’ll be moving out and explicitly asked, “Is there anything we need to do at this time?” Brooke responded, “Nope! You’re all set, I’ll just email you a move-out checklist to help with shutting off your electricity, gas, etc.” She did NOT tell us to provide any sort of written notification including an email, a letter, or any sort of document. Therefore, we were led to believe that we were “all set,” as Brooke had stated. Following this conversation, Brooke failed to send us this “move-out checklist,” so we took it upon ourselves to schedule shut-off for our utilities / internet. Nearly two weeks went by and we never received the checklist from Brooke. At this point, I called back the leasing office to ask for this “checklist” for good measure. I spoke to Ebony, who was more helpful and immediately sent it over. Once we looked at the “move-out checklist,” we found a notice-to-vacate form that was not previously mentioned. At this point, it was now less than 30-days from our move-out. We filled out the form, returned it, and did not hear back. Then, on the day prior to moving out, Ebony emailed us stating that we would owe an extra month’s rent due to lack of a written 30-day notice. When we spoke to Ebony regarding this issue, we were met with very generic canned responses with no form of understanding or apology. We spoke to Brooke as well, who admitted to speaking with us but denied her failure to inform us to provide written notification. After the above occurred, I attempted to speak with community manager, Maritza, but she did not follow-up with me. Thus I was unable to attempt to work out this matter with upper-management. This is the type of experience you can expect with Circa 2020. Other cons: -During our approval process it took nearly 2 months of calling the leasing staff and speaking to Brooke (our leasing manager), who repeatedly told us “I’m so sorry, I’ll be getting to your application soon.” -People would park in our assigned parking space repeatedly. We’d call the office and speak to Brooke, who would say something like “That must be frustrating. I’ll send you the tow-truck info.” We would then NOT receive any such info, demonstrating a repeated pattern of failure to follow-through on Brooke’s part. Ultimately we had one of our parking spots changed after repeatedly speaking with staff, but the same issues continued. -You will NEVER be able to get a hold of security for any reason if you attempt to call them. We had several instances in which we needed to call security (neighbors throwing parties at 3AM on a weekday, parking spot taken) but were unable to reach them. In conclusion: My wife and I are both physicians, we have a combined 30-year renter’s experience with numerous apartments. We followed the rules, were excellent tenants, and were always friendly. Ultimately, we feel as if Circa 2020 scammed us in an attempt to garner an extra month’s rent, per the above experience. It is of our strongest recommendation to AVOID living here at all costs."

"Me and my family have lived here for almost 3 YEARS! The amount of time we stayed here speaks volumes of how delightful our experience has been. A very family friendly, resort like (pool, jacuzzi, 24/7 gym, yoga studio, Amazon hub), spot clean, gated community with the apartments constructed and maintained like a 5 star hotel. The community has a dedicated maintenance team who will resolve the issue in a timely manner and a 24hrs patrolling team, which definitely makes us feel very secure (having 2 kids). Add to it community events held every month and my go to Starbucks coffee machine in the club house I begin my day with. The staff is very friendly and available to resolve any issue. Special shout-out to Magdy for being the most joyful, friendly and caring person who we consider as family. Strongly recommend living in Circa2020!"

"Lived here with my husband and my roommate for a year. It was overall a great place to stay, but NOT a great place to move out. We moved out 4 days before our lease was up, and turned in our keys the same day we got movers. They send us their letter of damages and deductions, and claimed we owed them money. We had a $1300 deposit with pet deposit. They absolutely overcharged us for the paint charges, and they never should have charged us for the carpet. They charged us a cleaning fee, a paint fee, a hole repair fee, and for carpet replacements. We fought with them very hard against the Carpet and Paint charges via email and almost took this to small court. After many persisting emails, we got them to refund us half of the carpet charges and 1/3 of the paint charges. We also got our State Farm to refund us the carpet charges, and this is the only reason we didn't take them to court, on top of the fact that we now live 4+ hours away. Take pictures. Know what they can rightfully charge you. Keep any receipts of any cleaning or repairs. Take them to small claims court if you can. Overall, don't live here unless you're rich and don't care. They claim to be luxury apartments so they have a reason to overcharge you. They aren't Luxury, they are just nice. For those who want the details, I've listed below, so in case you find yourself in a similar situation. Pet carpet charges: Their claim was that we had pet urination on the Master carpet, yet they initially tried to charge us for BOTH carpets (that's illegal). -They sent a letter out after agreeing to refund half the charge, and they were combative: "guest bedroom had no pet urine stains, but did have high traffic area". -Our roommate lived in that Guest bedroom. He moves around for work, so he lived there 7 months of the year maximum. So they are lying about "high traffic area". -The supposed pet urine, is a beverage spill. Beverages, even water, can penetrate carpet through to the sponge. -Their evidence was lacking. They sent us a letter from a small business (no evidence of said business online) that claimed: "carpets throughout the apartment are stained and saturated with pet urine" -It was only one carpet, and it was a small stain located by my nightstand (which was only visible in their picture, IF you pulled up the carpet). So again, they are lying. -Lastly, they lied via email stating that their "team smelled pet urine the moment they entered, and we were unable to smell it." -We keep insisting prior to their lie that there was no pet smell because we wanted to catch them lying. We have a written letter from our Movers that stated there was no Pet urine smells in the apartment (they moved us out the same day we turned in our keys). The paint charges - They claim: "There were an enormous amounts of holes in the walls, that need to be patched up and then sanded down before repainting them. In the photos you will see that there are scuff marks on the walls" - We had 2 TV mounts, 2 pot wall holders hung up, a wall coat hanger mounted, and a few Picture frames. We have had the same items hung up in every apartment for the last 5 years and they charged us more than double than our previous apartments did. -They charged us SEPARATELY for the hole patches, so irrelevant. -Scuff marks are considered wear and tear and also covered under cleaning. They did not chip away the paint. We lived in Los Angeles prior to moving the Circa, in 2 bedroom apartments BIGGER than Circa, and we were never charged more than $250 for paint and hole repairs. Circa charged us $650 for paint and hole repair. We didn't take pictures because we were always charged fairly. We don't mind paying for carpet cleaning, general cleaning because we have pets, nor do we mind paying for hole and paint repairs due to our mounts. We DO mind being grossly overcharged because they think they can bully us. Take my advice and live elsewhere. Their management is not welcoming. The only employee whom I've had a great interaction with was Brooke who is a Leasing Agent."

"I am extremely satisfied with my application and move-in process with the leasing team! First off, with Covid, it makes everything a little more complicated. I feel they have a smooth & efficient process. Starting with Brooke, she took me on the zoom tour, as well as answered numerous questions & emails. Nick has been so helpful and prompt to every email as well. He is always so pleasant. He definitely makes us feel welcome to the new community! Ebony was also, nice and helpful as well. So far, my experience has been positive and I look forward to living at Circa2020. Thanks everyone for making everything smooth for my Mom and me. Blessings!"