U.S. Bank Branch 563 Patterson Boulevard, Fairfield, OH 45014

"The staff are always friendly. I have great experiences when I go there."

"It's frustratingly slow... If management cared about customer service, they would have addressed this simple problem by now, given the multiple complaints. It's always the same whether there are five people in front of you or none; you'll wait a good 2-5 minutes for a teller to assist you per person, even though there are always 2-3 tellers available. They seem to be in no hurry to serve customers, and it all depends on the tellers' own timelines. They can often be seen checking their phones and chatting with each other, which shouldn't be causing these delays. Again, it's clear that management doesn't care. The tellers are usually nice, but they aren't always 100% professional. Their demeanor, however, is generally acceptable."

"This bank has an extremely slow drive-thur. I waited for 20min. When it was finally my turn to withdraw, I was told by Samantha Wolfe, I could not withdraw more than 1,000 dollars from the drive thru. I've called and reported her still no response.... Currently in the process of moving to a new bank. I do not recommend US BANK their employees are racist, and make up their own rules at locations. I went to Tri County and withdrew 3,000 in the drive-thur with no issues. I'm going o continue to report that heifa/Karen."

"If slow drive thru lines are what you are looking for, this bank is for you! Only takes 20-30 minutes to handle 2-3 cars deep lines. Regularly, not one instance. Consistency is key right!? Moving both business accounts soon"

"Went to a U.S. bank in Fairfield to get notary services. This branch was in need of some help. It wasn't easily visible from the road and needed updating. The door was locked at 10:15 am on saturday due to lack of staff!"