Merrill Complete Construction 421 Ridgewood Place, Fort Thomas, KY 41075

"I wish I had googled Joseph Merrill and Merrill Complete Construction like the others who got scammed. Excuse after excuse. Promises broken both verbally and written. Now he completely ghosts all texts and phone calls. He's under contract to finish my driveway and tuck point my retaining wall for $16,000 since February 2021. He poured the driveway but didn't slope it correctly or install the drains in the correct spots. Now water drains into and around my garage causing water damage. He claimed his concrete saw in still in for repairs since April. He even used God's holy name claiming that he's a good man and will finish the job. RUN AWAY from Joseph Merrill. My only recourse seems to be to sue but it doesn't seem like I'll get much back from him according to another reviewer."

"Run do not walk away from Joseph Merrill and Merrill Complete Construction. He is a con artist that creates a contract to do work, falsely promises - even in writing - that he has the necessary licenses and permits to do the work he says he will do, and then does the work with no regard for regulations, permits, inspections, safety, timeliness or quality - the aesthetics are amateurish at best and downright ugly. Working with him only assures you any money you give him will be lost and you will have to pay another contractor to fix his work that is anything but quality. He stole over $20k from us. He knowingly keeps assets out of his name and then invites legal action because he knows he’ll never pay you a dime back, even when the courts find him guilty - which they have. Don’t join the 20 and counting Cincinnati area families that have fallen victim to him. Find another contractor at any cost. He is dishonest and incapable of doing the work he contracts to do. If you live in the city of Cincinnati you should know he is NOT a licensed street contractor, claims ignorance to needing permits (despite agreeing to procure them), and is now ghosting us and the city of Cincinnati. I say good riddance - maybe it will prevent him from taking another hard earned dollar from a Cincinnati family."

"I have never experienced anything like this company is putting me through. It took months after giving them my deposit to get them to show-up and that was after I was demanding my deposit to be returned. When they did show-up to do the work it was not done properly. They are unprofessional and have little knowledge about concrete. They are threatening to sue us after we asked them to leave because we will not let them finish the job. They caused damage to our house, fence, etc and poured concrete in a rainstorm. We were very lucky to have video footage of the work being done. The company who delivered the concrete said that it had been compromised and should not have been used. No reinforcement in the way of rebar was used even after we have video of him saying he and I agreed it would be used, then he said it was used and video shows that is not the truth, after shown the video he says, "well it isn't necessary." Please do not use this company if you value quality or customer service. He may seem less expensive now but you will pay in the long run for the corners he cuts. I wish Google reviews could let you see video."

"Signed a contract with them in April. Was told work would begin the first week of May. Work didn't begin until mid July. When we threatened to cancel the project and get our money back they finally came and started work on our project. Completely unprofessional. The crew's trash was left strewn about daily on my property. Materials and debris were left laying all over my landscaping. They ran into my house with a bobcat and busted the drain pipe and destroyed the sump pump drain pipe. They lied about doing so even though I have video of it from my ring camera and obvious visual proof. I would advise never using this company. Terrible quality of work, unprofessional, and liars."

"Below is a text message I sent to the owner yesterday. He has not responded. They did the work this past June. I didn't ask him to repair the concrete because it was their second attempt and it was clear they weren't going to be able to make it look any better. They just don't have the skills. I will never use this company again and would advise others to stay away. Text message to the owner on 12/12/20. It's clear you are ignoring me. I simply wanted to speak with you on the phone this morning. You avoided and ignored my text messages and voicemail this past week, until I called from my work phone and you didn't know it was me. I am very disappointed in this entire situation. I have been very gracious and kind to you throughout this process. However, these concrete pieces and being ignored is the tipping point for me. I paid you $5300.00 for a deck, washing the house, fixing the soffit, and painting the front door. The truth is, I should not have paid you for at least half of the work. The concrete at the bottom of our stairs was not in the contract and should never have be busted up. Your guys messed up and made our deck 2 feet smaller than it was supposed to be. To cover up that mistake instead of correcting it, you decided to bust up the concrete and move it over. You didn't ask us if it was okay and weren't honest with us about that mistake until I brought it up. You then redid the front of the deck to make it the correct size. However, the busted up concrete pieces were thrown into our tree line, rather than being hauled off. That just adds insult to injury. Now, we have these awful looking concrete pieces in view, when that clearly was your responsibility to take them away. In addition, the new concrete you did at the bottom of the steps is terrible. It is not even, has chunks out of it, is cracked all over the top, and has a groove in it where you dropped our glider in it while putting it back up on the deck. Your guys also broke the handle on our grill while lifting it back up on the deck. We are going to have to pay someone else to redo the concrete and fix the wobbly stairs that are not safe. We already paid a handy man a few hundred dollars to fix the railing on the front of the deck (because it was very loose and unsafe), add more screws to the deck floor, and fix the soffit that fell out two days after you were finished fixing it. You also spilled bleach on the driveway. I didn't ask you to fix or redo these things, even though we are going to be out a lot more money to get them fixed by someone else. I didn't even give you a bad review when I clearly should have. So, when all I'm asking for is to have you remove the concrete pieces that shouldn't have been busted up in the first place and should have been hauled off back in June, I'm not asking much. You told me your granddaddy was a preacher and you always do business honestly and the right way. I'm asking you to honor that and come today to remove these concrete pieces. Thank you."