Neff Motivation Inc 645 Pine Street, Greenville, OH 45331

"Terrible customer service. The service has gotten worse since they were bought by Jostens and the operation was moved off-shore. They will not return phone calls, they will only respond once per day to email (if you are lucky). They will not own their mistakes, and their color pallet in their online ordering app is not what you will receive. Vegas Gold was ordered, I received bright yellow. They showed me a picture of Light Vegas Gold, and this is darker than Vegas Gold. I have to pay to get the order redone."

"If possible I would give fewer stars. As a teacher who has worked with the Neff Co since 2007, this year I had to pull the plug on our working relationship and take my business elsewhere. The service has gone down hill progressively for the past several years, to the point where I knew I had to order my awards early "just in case that crazy Neff company takes forever." Fast forward to 5 weeks after ordering, I spent 15 minutes talking to an outsourced (I assume) customer service representative who had trouble finding the order, then when he did, couldn't provide anything other than "we are working on it and don't have an estimated completion date." This is the smallest order I have placed with them in my 12 years--6 letters and 85 certificates--and this is simply unacceptable. So I cancelled the order and am moving on, lesson learned."

"As a business owner, I am very careful of writing reviews for other companies because I know how much a negative review hurts and I know how many are unwarranted. This company is a 1 star company. I needed some medals for an order and my supplier was out of stock. I called and was assured they had them in stock and would ship shortly. I placed the order online on April 16th and followed up with an email. No response. Sent another email. No response. Called. Left voicemails. Finally called back and spoke to a real person. During this time I did a little more research on the company and found their Yelp page full of negative reviews. They informed me that my order hadn't even made it into their system yet (3-4 days later) and as a result, they couldn't check the status of the order. I told them I would like to cancel the order. They said it would be noted on my order. I asked to speak to someone to cancel my order and they said that was not possible. I told them to cancel my order and I would dispute the charge with my CC if they couldn't actually cancel my order. Which I did. This all happened around April 21st. Fast forward to yesterday May 6th, they finally respond to my initial email stating the order should ship on May 15th. I respond back immediately stating the order was canceled, is canceled, and I have no interest in receiving the medals. Today, I get a response the medals have shipped, I'll be receiving them later this afternoon, and somehow over a nearly 3 week period, it was not possible to cancel my order I cannot state it more clearly, do not do business with this company. Any company that takes 3 weeks to respond to a basic email, does not return phone calls, and does not cancel orders for valid reasons should does not deserve your money."

"Josten's representative went to James Bowie High School to take orders and funds from student on November 5, 2018. On November 26,2018 the charge of 245 and some change had not been charged to my account. I contacted the Neff Company they had no record of my daughters order or the other drill team orders. Mind you some of the parents/students paid cash. The representative Kyle Hall who had been out to school never returned my call. A person in his office relayed the message that he had turned in the order about 3-4 weeks after he had taken the orders. At this point I have made numerous phone calls trying to determine if the orders were going to be processed, when would they been sent to us. I have spoken left messages for Angela who I was told was the manager. She has never emailed or returned my call. I spoken with Jostens consumer affairs department. While, I have been able to speak to the same person there each time I speak with her she says someone at the Neff Company should have called or reached out to me by now. Although she had originally said she would call me back and let me know what she was able to find out about my order. Today, Consumers Affairs department said the jacket I ordered which I should have had by Christmas would not ship until Jan 29."

"I have been trying since November to get my daughter's jacket ordered. I have spoken to everyone from local level representatives to customer service managers. I was promised by each individual they would "look into it" and get back to me. The manager assured me she would call me back the next day by noon; three business days later I still have not heard from her. I left two additional messages for her which got no response. I also left another message after being on hold for two hours, I'm thinking it too will fall on deaf ears. If you have another alternative to order a jacket utilize it. The customer service at this company will leave you high and dry."