Payless Car Rental 3057 Terminal Drive, Hebron, KY 41048

"Extremely rude and unprofessional. The guy was sarcastic, rude and disrespectful. He clearly dislikes his job and takes it out on customers. He asked if my credit card had my name on it, I pointed it out and said “right here” he says “ that’s a yes or no question”. Who talks that way to customers? The entire experience was very unpleasant. Also gave me a vehicle I don’t book and lied about not having anymore vehicles. Choose another car rental provider"

"I've never rented from them before but from now on they have become like family. The customer service I received was top notch."

"Where do I begin??? The 7-passenger vehicle I initially paid for, and was told was waiting for me, was NOT in the space when I came to the garage to pick it up, which was a waste of MY time. Payless charges way too much for a deposit for someone who has a RETURN FLIGHT. Enterprise only charges a few dollars, so I’m puzzled why you guys charge that much. Next, the Payless agent then assigned me to ANOTHER SUV, just for me to go BACK UPSTAIRS to find out it was not a 7-Passenger SUV. THEN, I had to go BACK OVER TO THE COUNTER UPSTAIRS, just to inform the young man that the vehicle he assigned to me, was NOT a 7-passenger. He then had to get a manager named C.J. to apparently “approve” a new vehicle for me, which was a Dodge Durango. This entire process took over an HOUR of MY TIME. I requested a vehicle at 12 PM and didn’t get a vehicle until MUCH LONGER AFTER THE REQUESTED TIME. I was ASSURED by C.J. that I’d receive a DELAY upon returning vehicle and that he would refund me over $80. But, that’s not what happened…Here’s what happened!! The vehicle was brought back with a FULL TANK, on-time and I was charged an additional 30 something dollars, that I was also told would be reimbursed!! To put it short, Payless made THIS particular rental experience, A NIGHTMARE!!!"

"We had a great experience with Payless. We were able to book a car at a reasonable rate and not have to payuntil pickup time. The check in and return was simple. We had a new Toyota Camry that was very comfortable and the gas mileage was great."

"Everything went so smooth and easy! The lady at the desk was awesome. We received an upgrade to a larger vehicle at no cost which made our trip so much better. The vehicle was a little dirtier than we are used to in a rental but for how much more affordable Payless was and how smooth everything went we were totally cool with it. We would definitely use this company again! I was very happy to find someone there and ready for our return at 4:30 a.m so if you're concerned about an early flight don't be! It worked out perfectly."