U-Haul Moving & Storage at National Rd 5900 National Road East, Richmond, IN 47374

"I let someone use my bank card to rent equipment there but it was under the other person's name and that person I loaned my bank card to owed U haul money. BUT that wasn't that person's bank account it was mine!!!! They RANDOMLY OVER SEVERAL MONTHS took a couple hundred bucks out of MY ACCOUNT! I called several times and got hung up on!! I eventually had to go get a whole new bank card!! They never listened or refunded me!! Never do business with these people! I wish there were a zero star option because they don't even deserve 1 star. They would put me on hold and never pick the phone back up to speak with me every time I called.."

"Great service. I got there a few minutes before closing with a towing ball problem, after driving for 1000 miles and having another 700 to go i wanted to make sure it was not a problem. Jordan was there and he did everything he could to help me figure it out, we ended up replacing a failing tow hitch with ball. he helped take off a 6x12 trailer that was full and very heavy and replaced with a new hitch and ball. Ended up staying about 30 minutes after closing time to make sure i was back on the road safely. Great help. 5 stars."

"Horrrribblleeeeee service. So first I'm told only 100 flat will be taken off my card but I'd be given the remainder back already both not true my card got charged 120 and only 20 was returned of it all when it was only 71 dollars and some change. Then I was told if we returned the uhaul with more gas than we picked it up with I'd get money off so I did just to drop it off and the SAME GIRL be there and lie saying she didn't say that the day prior of being picked up. Only got the 29.95 truck for 24 hours and ended up paying 150 in total for it and they won't answer their phones now to even explain why they kept the whole 100 off my card. The one time they answered I was hung up on. The place is a scam."

"We have rented three trailers from this location this summer . Each visit was flawless ! The GM Christian Bowling is helpful , professional and just a super friendly guy to deal with. Their equipment is well maintained and clean. Thanks for all the help with our multiple moves!"

"I've been going to this U-Haul for propane for the past 6 months and the service was horrible for a long time. The store manager was not helpful and I saw him and another man working on their personal cars in the garage instead of coming to the counter to help customers. However, about a month ago I saw 2 new faces, and they have been great. Both men are very helpful and come out when you run over the bell. Things here have greatly improved!"