First Horizon Bank 1815 Downtown West Boulevard, Knoxville, TN 37919

"Karen was always available by phone, very responsive, and very attentive"

"Karen went above and beyond. She responded to every question or concern extremely quickly and competently. She walked me through the entire process and exhausted all opinions to ensure we got the loan we needed at a competitive rate. She would email, text, and/or call as appropriate, which I appreciated."

"First Horizon is very UN-user friendly. The website is buggy, there is no search and information is hard to find. Their phone system will often disconnect you. It's so frustrating. The employees are short staffed and their phones often roll over to the 800 number which again will often just disconnect you. You have to come in person for so many bank processes that should be online. And their fees are high."

"This branch is the worst!! EVERY TIME I come here I sit in the drive-through for at least 30 minutes, and that's w 1 car in front of me. You get to the teller and no one addresses you for at least 15 minutes. EVERY TIME!!! Absolutely pathetic!! The branch manager should be re-evaluated."

"We just moved back to Knoxville and I either lost my card or it was stolen. Anyway, we went to the closest branch to our hotel and we prepared for for a long battle and a week or so to get a new card. We were in and out within 15 minutes and a new card. Nathan was nothing but professional and fun at the same time. Give him a raise. Anyway, I have been with them for over 20 years and I have tried others but always seem to come back to First Tennessee Horizon."