Frontier Airlines

"Horrible, worst airline I have ever used. I’ll never fly with them again. Fly bigger airlines, it will be cheaper in the end and you’ll get there on time. I felt like I was riding the bus lines.Even the website is horrible."

"Arrived 2 hours prior to flight as instructed, and no one was working at the frontier desk to check our bags. Poor customer service for sure. When you charge for every single detail separately, you should be able to staff appropriately for a flight that departs twice per week. Clearly a low quality operation."

"Worst or second worst airline in almost all categories except pricing. Always delayed, terrible seats, and staff that hasn’t been trained in any form of customer service. Unless you are on a major deal hunt, don’t fly this terrible excuse for an airline. I only fly Frontier in the most dire or circumstances and am usually quickly reminded why they are such garbage."

"I will never travel with your airlines after the traumatic episode I faced in Orlando ever again . This was my first time flying to go and see my grandma pass away. I had no issues coming from knoxville to Orlando but the trip back was enough to make it to where I will never again fly frontier. When checking in at knoxville I was told my small purse and carryon was fine with no fee. On my way back the woman in Orlando wasn't going to let me board to return home without paying a baggage fee. I explained to her the woman told me it was fine as long as it fit under my seat, and they did. I talked to numerous people on my flight who had a purse and carry on and they were not charged anything. If you are going to have policies, set them in place for everyone and don't single out people. She told me to either find the 45 dollars or throw away luggage so my purse would fit in my carryon. It was so embarrassing sitting with my luggage out ready to be thrown in the trash. I guess my main issues are the fact that I was the only one this woman singled out and having the option to throw away the new maternity clothes my family just purchased for me. I wouldn't wish the feeling I had on my worst enemy..if you have a policy it should be followed for everyone and not just one person on the flight."

"I traveled both to and from Denver, CO, using Frontier Airlines this month. The experiences, from check in to boarding, were very positive. I had to change my plane reservations the day after I made them due to family obligations, and the customer service rep. was very accommodating. The only negatives were minimal: a) the plane on the way back was VERY cold; I ended up with a cold after the trip; b) the cost of upgrade seats (for more leg room); c) I wish there was a branch closer to my home so I didn't have to drive so far to take advantage of this rate."