Massage Envy,

9450 South Northshore Drive, Knoxville, Tennessee 37922, United States

"Great place. The staff is amazing. Love the stretch sessions and facials. I swear by the stretch sessions. To me more beneficial than a massage for relaxation and to relive so stress."

"These Massage envy locations have oversold their services. It is nearly impossible to schedule a service less than 4+ weeks out. Their staff is clearly incompetent as they have messed up my booking twice in a row. They claim they called my cell, but I never received a call and mysteriously their number does not show up on my recents. We have been members since they opened, but my husband used his appts up and then cancelled because of the lack of availability. And now I am in the same process. I would not advise anyone to use their services. Terrible place to do business with. I a spitting mad!"

"After years of going to Turkey Creek, I recently started going to Northshore and love it. It is a little further but well worth it as it is a much nicer facility and the staff that moved there, including my therapist is awesome! I am not surprised to see the previous review without a real person's name as it is a libel suit in the making. Whether the new staff at Turkey Creek is telling people this or they actually wrote it, it speaks to the character of the management and confirms my decision to move my membership. https://g.co/kgs/n9fYH6"

"I’ve been going to Tonya for two years for facials. BEST facials of my life. So relaxing and my skin looks terrific. Her deep massage of shoulders is truly healing."

"Yesterday, I received a voicemail stating my massage was canceled because the branch was now closed to massages and only open to facials. No explanation, no help with rescheduling, and no offer of reimbursement of my membership fee. I can’t even get them to answer the phone. It goes straight to voicemail and then it hangs up before I can leave a message. I went from loving this facility to so absolutely disappointed. I will continue my appointments at the Turkey Creek location but only if I’m satisfied with the service. If I’m not, I will drop Massage Envy all together. It appears they are more interested in money and memberships than taking care of their customers. This situation was very poorly handled."