Innovative Roofing & Siding Inc
About the Business
Welcome to Innovative Roofing & Siding Inc., your trusted roofing contractor located at 11002 Kingston Pike, Knoxville, Tennessee. With a commitment to excellence and a focus on quality craftsmanship, we specialize in providing top-notch roofing and siding solutions tailored to meet the unique needs of our clients. Whether you're in need of a new roof installation, repair services, or siding enhancements, our team of skilled professionals is here to deliver reliable and durable results. We pride ourselves on using the latest techniques and high-quality materials to ensure your home or business is protected and looks its best. At Innovative Roofing & Siding Inc., customer satisfaction is our top priority, and we strive to exceed expectations with every project. Contact us today to learn more about our services and how we can assist you with your roofing and siding needs.
Photos
Location & Phone number
11002 Kingston Pike, Knoxville, Tennessee 37934, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Very happy with the job Jimmy and his team did. Great communication & customer service all the way through. Best warranty for your money and the companies pricing is very competitive. Call them and get a quote for your roofing needs. You wont regret it. Thanks again Jimmy! -Mike"
"Several options were offered for the work on our roof and gutters. Each option was explained well, and the cost estimates were outlined with easily understood clarity. The crew was very professional and hard working. I was completely satisfied with the entire project. I enthusiastically recommend Innovative Roofing & Siding."
"I received a very detailed quote for the new roof. Jimmy Garland explained the quote and process. Was there to answer all my questions. He was very easy to work with. Jimmy was also there overseeing the job. Oscar's and his team are a great group of guys. Their work and clean-up was excellent. I appreciate them going the extra mile for me. I will recommend them to others."
"Innovative Roofing and Siding did a nice job on our new roof after storm damage. Dakota came out to inspect the damage and was detailed, kind, and professional. We signed a proposal with a 4-6 week start window, but after five weeks with no updates, I contacted him. I was told we were next on their list and they would start as soon as there were a few dry days. Dakota said Jimmy would call to schedule the job, but we heard nothing for another 1.5-2 weeks. Finally, after reaching out again, Jimmy emailed to start the following Monday, giving us less than one business day of notice. While it felt last minute, we were excited to begin. At the time we signed, we tentatively chose "charcoal" shingles as we hadn't officially closed on our new home. I reached out to Jimmy to confirm the color, but the charcoal shingles were already on the truck. Fortunately, they managed to switch to our final choice. However, the communication remained poor. I was never formally introduced to the head roofer and was not told approximately how long the job would take or if they would work through forecasted rain. The rain came and without an update they worked hastily through it. Even our neighbor suggested we get a roof inspection due to the apparent rush. As the job was nearing completion, I received the total cost handwritten on the back of a business card, which felt unprofessional given the expense. Jimmy assured me he would knock on the door once they were completely done to ensure our satisfaction. However, the next time I looked outside, everyone was gone without a word. I found several nails and debris, the side gate where our dog stays was left wide open, and our front porch was a mess, forcing me to clean up. In the days following the project, I discovered even more nails in our planters, grass, and other areas, which is particularly concerning as my 16-month-old son plays there. Thankfully, after I asked, they said the crew would return to collect the remaining nails. I wasn’t home during their visit, but upon returning, I noticed our side gate was wide open, I reviewed our security footage and saw they had come to clean up and left the gate ajar again. The incomplete state in which they left the job made us question the potential shortcuts taken on the roof itself. Although the roof looks good from a distance, their professionalism, attention to detail, and communication need significant improvement."
"Very honest contractor. 3 other companies came in the past to try to fix the issue and $20,000 later issue was still there until Rocky came and fixed it for good. Will definitively all Rocky again if I have new work to be done on my roof."
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