ACC Construction, LLC 717 South Peters Road, Knoxville, TN 37922

"I called three times and left a message with an actual person each time to try to get an estimate. That is two more times than should have been necessary. Never heard from them. I gave them the benefit of the doubt because they had done a good job with an estimate a few years back. If they won't call back to get new work, I wouldn't trust them with an actual job."

"ACC Construction did an amazing job. Ron, Robin and their crew went above and beyond and made our garage brand spanking new again! Highly recommend them!! Job well done!!"

"Sam and his crew did an amazing job transforming what was a former playroom into a dance studio for my 11 year old daughter. Hardwood flooring, large mirrors, and multiple ballet barres were installed all within a few days. The attention to detail was spectacular. Highly recommend ACC construction for any home remodeling needs!"

"Tree fell on house in June 2021. Insurance company got us in contact with this company. Finally got check from insurance in August. The estimate process was simple enough. So deposited check in bank, found out company wanted entire check but we mutually decided 50% was appropriate. (Never give ANY contractor full amount) August 20-ACC deposited the 50% down in their account. To start work week of Sept 7. Week of Sept 7-Told another week Week of Sept 13, to show up 0900 Sept 16. Thursday Sept 16, showed up after 10 am, I had called at 10 am to check if correct time. Worked til 2 pm, requested to leave early, child's birthday, I said okay. ( HUGE mistake) Friday Sept 17, crew showed up around 0900 we ran into town, crew was gone when we returned early afternoon, roof completely torn off, only white cover (felt?) left on roof. (Thought well they'll be back Saturday?) Saturday Sept 18 no show Sunday Sept 19 rain began Monday Sept 20-0600 still raining, realized no contact from them and no idea when returning, so called and told them I had to work, agreed to return Tuesday. Monday 8 PM-water pouring down kitchen wall in several areas. I text owner-no response. Tuesday Sept 21-0800 called office, was assured ACC would repair damage Crew arrived and busted rear to get metal on roof Exceptionally awkward and no one looked at kitchen wall Wednesday Sept 22 no show Thursday Sept 23 no show Friday Sept 24 1130 am crew showed up after I text owner at around 10 am, left after 1530 pm Got text saying job would be complete Monday Sept 27 and they would pick up money then. Monday Sept 27 no show let owner know work not completed, no money until job finished Tuesday Sept 28 crew showed up, started in house work Wednesday Sept 29 I had to work Thursday Sept 30 Repairs almost finished-owner wants to pick up money Friday Friday Oct 1-job finished, I had to leave early because son became ill and unable to drive at work, fine A C C will pick up check next week Around this time they notified me that stain would cost extra? I informed them stain was included on estimate-was told okay never mind. Several items on our estimate was not done, and several wood items reused for roof "to save us money"-we paid full estimate amount. I offered to go over estimate with owner but he declined. I never got a full receipt of all actual work done. This company was not interested in a penny less but did take entire amount saved on tile for a roof repair unrelated to claim. Tuesday Oct 5-no results on PCR covid test for son, A C C agreed to mail paperwork to me and I would mail back. Thursday Oct 7, got paperwork but owner anxious for check, agree to let him drop by my work next day Friday Oct 8, ACC has their money and we are relieved to be done with this company. One of their papers says "satisfied" with repairs, which technically yes we are, the insurance repairs. The water damage in kitchen wall caused by their failure to protect our roof while uncovered was not correctly repaired and is unsightly. ACC covered it up instead of tearing out/replace damaged drywall, and possibly tear old/replace insulation-yes that would have been labor intensive. We gave this company a chance to do the right thing. They slapped mud and drywall on it and called it done. Most likely will cost us hundreds if not thousands to repair. 4 stars for actual insurance repairs (would be 5 if they finished in a week instead of 3 weeks) zero stars for staying on budget and negative stars for kitchen wall."

"This is the absolute WORST company my family has EVER dealt with. The most unprofessional, poor value, poor quality I have ever in my life witnessed. My mother was left in a hotel for 6 months waiting on this company to get their stuff together even AFTER getting paid half up front. When the employees FINALLY showed up to do the work the man “in charge” made the decision to go through my mothers personal property to find a random (old) can of paint to do the bathroom, without permission from my mother. The light fixtures were crooked, the man had no idea how to do a threshold!!! He admitted to “googling” how to do it. The ceilings were not done correctly. There are things they did NOT do but made sure they got paid for. They took advantage of my mother‘s inexperience with construction work. We WILL be contacting a lawyer."