Deen-Gross Eye Centers 303 West 89th Avenue, Merrillville, IN 46410

"DEEN-GROSS Eye Centers of Merrillville, IN was an office I visited recently (Oct. 2023) out of necessity for eye surgery. The center is conveniently located along a hub of related facilities near Grand Avenue. Within the building are other medical offices beside DEEN-GROSS Eye Center. I entered the office to find many others sitting in the large reception area. The staff team work consistently to check you in and are very cordial. Once inside I was met by assistants for my eye appointment. I was led from one area to get eye reading services such as dilation, pressure & measurements before seeing the doctor. The visit was concise & each staff member had exact procedure to perform & follow. Each were professionally dutiful. Dr. Gross looked at all the exacts that were previously performed & informed me I needed cataract surgery. He has a confident demeanor striking both professionalism & ease in speaking to patients making them feel comfortable & knowledgeable. I felt assured I would be in good hands each step of my way leading up to surgery. The facility is clean, staff cordial, knowledgeable & welcoming. I feel confident you will be met with the same attention as I did. I do recommend DEEN GROSS Eye Centers of Merrillville IN for your eye healthcare. I am not affiliated with DEEN GROSS Eye Centers in any manner. This is my unbiased account & review to assist others."

"I don't usually leave reviews but Dr. Nelson is an absolute gem! My husband has brain damage and is mostly nonverbal and screams when touched. Medical professionals aren't always nice to him so I was nervous for his first appt but from the very first meeting, Dr. Nelson has been kind, respectful, and patient. He is understanding and works with my husband's limitations. Before cataract surgery, my husband said everything was just black and he can now see things clearly again!! Thank you, Dr. Nelson, for being so wonderful! Also thank you to the ladies that bring us back to a room to get checked in! They have always been very friendly and kind to my husband as well! Will definitely be recommending this place to family and friends!"

"I usually bring both my elder parents in for their eye appointments. The doctors are excellent, but I feel compelled to document the best-in-class customer service by the healthcare professional, SANDRA, who took care of updating our records and checking my parents in today, 11/14/22 on or about 2pm. Sandra maintained extreme patience and kindness with us while simultaneously checking in multiple patients, scanning and confirming several highly confidential patient documents, as well as handling incoming patient phone calls with utmost professionalism. She was also thoughtful enough to let me know that my mother's appointment was one hour later than my dad's so that our wait was less frustrating. I rarely write reviews of medical offices, but today's positive experience was worth documenting. The staff is a reflection of leadership, so a big thank you for putting people like Sandra on the "front lines" of your institution!"

"Decided to get LASIK done and my mom referred me to Dr Gross because she had hers done by him years ago. I reached out to Dr Gross with very specific questions and he was absolutely amazing at answering them and also getting me in. I kind of knew what to expect going into surgery, but Dr Gross walked through each step, which helps a ton. I still can't believe I don't need glasses and I've been telling everyone to go to him. It does get busy at the office, but the staff is really friendly and value your time. I also liked that Dr Gross was straight to the point, let me know what to expect, and made sure I was comfortable with everything before proceeding. I would do it 100x over with Dr Gross! Thank you!"