U-Haul Moving & Storage of Merrillville

"I originally had a U-Haul set to pick up at the Schererville location on 41, but some go I ended up having to pick up here which cost me more money. The staff there during pick up seemed to be busy and didn’t offer assistance right away but eventually came to help with the rental. I’m not too upset with that, but what did make this a horrible experience was the drop off. I got there at 6:59 and the people had already had the door locked, which means I had to do mobile check in. This would not have been a problem but the PIECE OF CRAP U-HAUL APP WOULD NOT STOP CRASHING !!!! How do you expect someone to check in after hours so that they are not charged extra money when they can’t even submit the necessary information due to app failure. I only blame that location for the lack of assistance."

"If I could give 0 I would. I signed up for the 24 hour service where I should have been able to get the truck without an employee needed. I go to check in online at 8:30 and it tells me no equipment was registered. I called the 800 number and did the live chat & was told they have no answers for me that I needed to wait for the store to open at 9. I get told by the employee (he was not the one who set me up) they never even registered me as the 24 hour service. So I don't get out of there till well after 930, I had movers at my house PAID for to start at 9 that waited an hour on me because I didn't get home till after 10. I had to pay an additional hour because I was now behind. Then they gave me a truck on E, we have to return the trucks with a quarter of a tank but they can give them to us on E? I will never use uhaul again."

"I paid for my Service went I first came in and I paid For 20 miles and everybody knows it’s a $1 per mile they said I went over 14 miles but I only went over 1 mile and they took $16 dollars from my Account with out me knowing don’t ever rent from this location again they will take money that u don’t owe them because of there bad calculations"

"Slow service for the morning on a Saturday. That is due to one customer trying to get as much money as possible because of what time slot they used. That’s on you bro if you chose a time when they are not open. Even with the online process it still took another 45 minutes from when I was supposed to get the truck. I think the online process should stream line but it doesn’t do anything more because they are just asking the same questions at the store."

"Never get any service…. Door is always locked. I only came to get boxes. My grandma recommended even tho I told her I had this same experience before renting equipment. I was there over an hr."