AutoZone Auto Parts

"Great knowledgeable staff and courteous. Nice workers."

"Was told I could return a battery if the battery wasn’t the issue with my car. Went back to return a $250 battery and was told I couldn’t based on policy. Called corporate and was told to provide the name of the person who sold me it so they could confirm that I was actually told that it could be returned. Extremely disappointed."

"Terrible service not only were they rude but very inexperienced when it some to cars"

"RACIST PARTS MANAGER SAYLOR ACEVEZ. I requested low bean light purchase and install. Employee assisted me and them proceeded outside to install. After having difficulty, understandably a new employee with only 2 weeks on the job as he explained nicely; he went to ask the Manager for assistance and came back to tell me the no one else would assist. Left my hood open and light detached. I exit my vehicle to go in and request to speak with the Manager for assistance. Saylor Acevez, working manager very casually sitting behind the desk, tying his shoe and zipping a book bag looked at me and said, “No, I’m not doing that”. I said, I’m requesting a service to be completed and you are speaking to me in a very disrespectful and demeaning way, “did I approach you in a way that was rude”, “no, I did not”, but you are speaking to me like I just kicked your dog outside. I then stated, if you are the Manager, why are you unable to assist me, he said, I’m just not. Seeing his level of communication was not at all customer service oriented, I proceeded and asked for a refund of the product. He responded, “then give me the lights back”. I stated your employee has them and I never touched them as he was attempting-to install and left them at the car. I asked the “Parts Manager” for his card. He said I don’t have one. I said, then please write your name, store number and general managers name down because I would like to verify why you 1. Could not assist me or the new employee, and 2. Why I felt the level of communication directed towards me was discriminatory and disrespectful. When I stated my employee affiliation, he then started explaining himself and becoming more defensive and asked why I wasn’t reporting the employee. Sir, the employee explained why he was unable to and communicated that using proper deescalation. You sir, a Manager, did not properly assist the employee with issue or customer concern and created what should have been a resolvable issue. You refused to assist me as a Black Woman. Now that you can see that my level of education and experience is worthy of proper communication of respect you are now concerned because I’ve informed you that I will be addressing this with your District Manager and Corporate. I have been a customer of Auto Zone for a long time and have never been refused service unless it’s due to inclement weather. Since he would not give me his name, I looked at his employee name badge and he moved behind the desk so I could not see it and then proceeded to turn around and face his back to me to avoid me capturing his name, which I had previously taken note of."

"Went to get a set of front brakes and rotors. The price comes up different then what I saw online. I ask the clerk what's that about. Another employee says yes that happens sometimes with ordering online. There was a 50 dollar difference. So I say I'll be right back and order these online to get the discount. I had the product saved in my cart so I purchased and came back into the store. Another clerk says well you ordered the wrong rotors online. You ordered the rear. Being frustrated I said just ring me up for the ones you quoted me when I came in. Long story short the clerk sold me the premium front rotors that I didn't ask for that was the difference of the 50 dollars. After getting the breaks done is when I checked all this stuff and I asked myself why the lady oversold me on these and didn't help me when I was there. Was it because commission ? Anyways 50 dollars is 50 dollars I don't work just to overpay on things."