T-Mobile

"We had an amazing experience at this location. The young man that helped us (I think his name was cam) was very helpful and made sure we walked out of there with exactly what my daughter wanted."

"Juston the inside Rep was courteous and very knowledgeable and professional. He helped me with my home internet. Thanks again Juston!"

"Horrible! That is the best way to explain this store. The manager is absolutely horrible. I have been trying to get my bill fixed since Sept of 2023. I was always told by manager and others I will get a call back. NEVER did. Went in there again on Tuesday, and was told the manager left early. Fine again took my name and number down and was told he will call me, here it is a few days later and no call still. So went back in and he wasn't in, left an hour before I got there. I am tired of being told I was getting a call back when that has never happened. Looking to switch carriers now. I do not recommend going to this store at all. The manager does not care."

"Walked in everyone was playing on their phones. Asked about getting an account transferred to my name was told they'd get a hold of me within three days. Finally got a message from them 8 days later while I was at work. Thanks but no thanks I went somewhere else, got better phones, and saved money."

"WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! I have been a customer of sprint since 2006 and was eligible for an upgrade since they are switching to T-Mobile. Was told that all I needed to do was to bring my phone in AS IS and they would give me the upgrade and just charge sales tax. I go to the store located next to Wing Stop first they say that I would have to pay my phone off (which was not true with the deal I was given over the phone)and was told that I had to get my screen fixed. After Speaking to someone over the phone they told me that my crack on my screen was covered since I have insurance. The people at the store were not even trying to help me. Just said sorry they couldn’t do anything until I get my screen fixed. Didn’t even try to help with this process AT ALL! I have worked in customer service for 18 years and this is not how you try and help your customers. You should always try to go above and beyond for them. And make them feel appreciated"