Baskin-Robbins 4614 Calumet Avenue, Hammond, IN 46327

"By far the worst customer service experience I’ve ever encountered. These girls are rude unprofessional and feel they can speak to people how ever they please. I went in ordered a “multi grain bagel with veggie cream cheese” her response “we ain’t got plain bagels” so I repeated multigrain and asked do you have veggie cream cheese? She didn’t reply for over a minute before proceeding to say “You don’t need to have an attitude about a plain bagel” what? I simple repeated what I had ordered and asked if they had veggie cream cheese since her conversation with her other coworker prevented her from listening. This is not the first time this establishment has done something rude. It doesn’t matter if it’s 5am or 10pm there is always a nasty tone from these girls. Please do better with people you all hire."

"The service was horrible. The lady from the night shift was so rude. We were waiting to order in the drive-thru for almost 30 min tying to see if some will respond well no one did we proceed to the window and waited there for another 15 min. Then the lady came to the window and she is like what did you order im like nothing you never answer in the drive-thru can you please take my order and she said all rude with big attitude that she won’t take our order in the window we have go all the way to the drive-thru and order there. I waited 45 minutes for nothing just cause the lady did not want to do her job. She only have one car. I will never recommend this place."

"First all the staff is very rude. I pulled up to the drive thru and waited ten minutes. I spoke several times and no response. I proceeded to the window and all three employees noticed me and said nothing. I waited for five minutes and nothing. Your service was a negative ten. I will come back to your establishment and if this service continue I wouldn't be surprised if you closed soon."

"If negative stars were possible that’s what I’d give. The service was horrible. They lady working the drive thru tonight had a smart mouth and attitude. She told us she couldn’t hear us through the intercom, so we pulled around to the window. Given that it’s a holiday we asked were they still open she replies, “yes we’re still open” and proceeds to walk to the back. Without once asking if we would like to order. I’m visiting from Texas and would NEVER recommend anyone to this location."

"Waited over 15 minutes at the drive through, when it was my turn to place an order the employee said it'd be at least 5 minutes before she could take my order. She then went on to tell me how the people before me left....I wished I could give ZERO stars!"