Wendy's

"Love me some Wendy’s got the best chicken nuggets out of all the restaurants. And that number 5 chicken wrap so good with the extra ranch love it, it’s just the customer service these days sucks !!!"

"The only problem with this place is they need to clean more often around the soda machines and the counter, other then that friendly service everytime I go in"

"My wife and I went into the restaurant at 4pm. We both used our own phones to use the offer. When I approached the counter I greeted the young lady Shemya and some young man who was also working there. I ask them how are they doing and she looked up at me and gave no response not even a smile. We stand there and struggle to get the coupon. I had just downloaded the app. The entire time this lady never offered to Help us nor did she say anything since the time we came in. After struggling another minute I decided to ask her for help in which she replied that she doesn’t know anything about the app. Apparently she know nothing about customer service either. I ask her to find someone who does and an older Hispanic lady helped us and told use how the process works. My coupon was buy a cheeseburger get one free. I received 2 bacon cheeseburgers but didn’t realize it until e got home. When my wife stepped up once again Shemeya didn’t say anything to my wife. My wife stood there hoping she would address her like a customer supposed to be addressed but once again she got nothing from Shemeya. My wife finally orders her food using her app code and added a biggie bag with a separate order of nuggets. We get home and she realizes that they gave her fries with salt even though she requested no salt. She upgraded her fries to a late but we get home and the fries was a small even though we paid for the upgrade. We ordered the extra nuggets but received no sauce with the separate order of nuggets. This has to be one of the worst experiences my wife and I received from any location. They have someone working with the public that is lacking social skills, professionalism and training. Why would anyone place this young lady in a position that requires her to deal with customers and have no training on how the app works? Why would we pay for upgrades just to find out at home that our orders were wrong? The answer is that the lack of employees may be a factor for the wrong orders but there is no excuse for the unprofessional behavior of the person that was put in the position of dealing with customers. Wendy’s is not cheap and that’s why we use the app. What’s the use of using the app on if the employee doesn’t know how to navigate through it to help customers? My wife didn’t receive her receipt but I received mine. We don’t want anything from you guys other than this email being sent to the manager or owner and it be read to the employees because we don’t ever plan on going to this location again. It is obviously that the manager doesn’t care about customer service because this lady would have never been put in a position to work with the public. What will do is leave this same review in Google, Yelp, Facebook and BBB. UPDATE I never heard anything from the manager at this location. I sent another email and customer service said that they reached out to the manager and that they are sorry the manager didn’t follow up with me. They will reach out again for them to contact us. The bad customer service is a reflection of the management team. When you have a unprofessional manager who doesn’t reply to complaints and allows or encourage this behavior, you see why their reviews are so bad."

"The hours of operation needs to be updated. I was sitting in the drive-thru around 11:50-12am and no services. It was employees inside but they weren't serving any food. So, McDonald's I went. Enjoy your night people's."

"This is the worst salad I’ve ever seen. I’ve worked for wendys for 15 yrs and I can tell the opening prep was not done correctly. I’m pregnant and I can’t eat nothing like this I will never return to this location ever again. This shows that these workers are really just working for a check and not caring what they give the customers p.s I didn’t even receive a receipt"