Citi

"What an AWESOME team!!! Had to visit this location today, due to 95th Western reporting no cash on hand. Unheard of. However, Stony location was the best!! Branch manager came up to every customer in line, including myself. She was very gracious and welcoming to every customer that entered. She and her teller line, FULL OF SMILES, spoke to every customer. Charlita was so pleasant! She even asked about my recent birthday, and this was my first time ever, in this location!! I will be back!! THANK YOU Citi Stoney!!"

"My nephew is one of the many recently unemployed bloomer chocolate factory workers, who received his 401k withdrawal check and his check cleared only for them to not let him access his funds because the teller assume because he's a young African American man his check would come up as fraud she cited his phone number wasn't listed on his account even though she intentionally never ask for it so now he his having his attorney look into this matter he already just lost a job he been working for the past 8 yrs now you treating him like a criminal damn shame Miss Arlene Harris citi bank employee."

"Waited in line for a hour because there were only two tellers servicing customers on the 1st of the month! It’s the 1st of the month. Why are there only two tellers? And there’s other people walking around who can’t even help you. This branch is horrible!"

"As much as I love my people and some of the employees that work at this location but it's the absolute worst Citibank in Chicagoland. The 1 and 2 Tellers during peak hours and times of the month just won't cut it for me. The wait time was there before Covid, it's triple that time now. I actually started bypassing this location which is near my house just to go to the location in Hyde Park."

"service is really bad for such a large bank you better service at a gas station. The manager is should take and active roll in ensuring there is enough staff during peak hours and have more than one person be able to open account. Just because you are on salary you should still be able to service a customer and open accounts, This has been long standing problem with this bank . The need to this branch close and a make room to open a Chase bank or business that is invested in the community they serve"