Chicago Pit Stop BBQ 402 West 14th Street, Chicago Heights, IL 60411

"Food wasn’t that good. Customer service is bad and they claim to not know their own prices over the phone. I was told “I’m in the back, I don’t know the prices” as if they couldn’t look at the menu. Went in to order anyway and food was below average and they are stringy with the sauce. This is the worst location."

"I ordered a large pan of pork tips and small pan of turkey tips for a party and they did not disappoint! Everyone at the party raved about them I was so pleased with the quality and flavor of these Chicago style tips. Highly recommend they are better than their city locations"

"The worst customer service, etiquette ever. I’m only writing this because I want the owner to read it to hopefully improve all common sense customer service. We spent $418 for 4 pans of rib tips one we asked for without sauce, on the side. However, because this was for an event, we sent someone in with the ticket to pick it up and they did not get the sauce on the side. This went unnoticed until after the event which was held on Sunday, let me mention the rib tips were picked up on Saturday about 7 o’clock. No problem we got plenty of food, right. So the company is closed on Monday and Tuesday I personally came in on Wednesday about 1:16 pm and asked to purchase a large container of sauce. For the leftover rib tips. The person behind the counter inform me that they did not sell bbq sauce, unless you have made a purchase,. I, informed him of the large purchase on Saturday and explain to him how we didn’t receive the sauce on the side on Saturday and the sauce wasn’t given to us that we asked for on the side. The men behind the counter, double down on we don’t sell bbq sauce. I’m trying to make sense out of this and informing him that we indeed made a purchase on Saturday pretty large purchase and he told me that the only way to get sauce is you have to buy something. I offered to buy a large order of french fries he laughed at me and told me no not selling french fries so you could buy sauce. I’m confused at this point. I’m posting to highlight, sense customer service, go to extra mile check the receipts from Saturday for verification if a pick up for $418 was pick up and make a better judgment call don’t lose business over a $2.75 cup of barbecue sauce, hard-working people are not gonna throw their money away for bad Service, even if the food is good. Please to better."

"Just called in to order as the instructions say they prefer and it’s no way to order online. The person who answered the phone said I work in the back I don’t know how much the food cost we don’t make food until it’s paid for, I should “take a wild guess”, needless to say I didn’t get anything to eat. I’ve previously enjoyed the turkey tips and links and after a 4 hour drive I was looking forward to having them again"

"I have eaten the bucket of rib tips before but my first time placing an order. Although the order online website is down? I walked in, the young lady who took my order was very friendly & knowledgeable of menu. I had heard that the wait will always be 30 minutes or longer? But after placing my order she said 15-20 minutes which was great. Inside had plenty of seating however, it was a bit smoky and some were waiting inside, I chose to wait in my car. Exactly 20minutes later my number was called & the meat was perfect & so was the sauce… i’ll be back for sure!!!"