Bank of America (with Drive-thru ATM)

"First time here they were super friendly!!! Thomas & Peggy were both incredible. Thanks again ."

"Been to several banks, opened several accounts..never had to visit a bank three times with an appointment and yet unable to open an account...I would love them to tell me before hand they can't do it for no reason..so I wouldn't waste my hours of precious time. The banker applied online for account with me sitting there, while I had to make time to visit the bank and after a day I am told oh the account didn't open because you will need to come in physically..but I was there physically?? What was the point of me coming into a bank if they were going to apply online ..any child can do that from home. It's stupid and it's ridiculous..I am never going to do business with them again Update: Thanks for reaching out and resolving the issue quickly. I was very satisfied with their service."

"Disgusting attitude from the desk clerk behind the counter. Wife and I just got married, he asked for proof, so when I informed him of leaving to get the documents requested, he laughed and said “Next time come prepared, so we will see you again.” Customer service is horrendous. I let the clerk get his laugh as I walked out. Due to the poor attitude and the standards for employees at Bank of America, I wouldn’t trust them as your financial institution."

"I am so underwhelmed with the service at the Mount Laurel Branch on Larchmont Blvd. I used to be a customer but I withdrew my money and put it in my account at my other bank because of this bank's poor customer service. My mother insisted on opening an account with Bank of America. She is elderly and disabled so I help her with everything. Yesterday, I went to this branch to deposit money to keep my mother's new account open because she is going to have her Social Security deposited into her new account. Also, a relative passed away and left her a nice amount of money so she wanted to deposit the money into her account. I tried to put a nominal amount into her account but wasn't allowed to. I was told because my name isn't on the account that I can't deposit cash only checks or money orders. This is ridiculous! My mother had other accounts at Bank of America. I was advised that this policy has been in place for 2 years. This year, relatives were able to put money in her old account at Bank of America with no problem. I had to go to my bank and pay $5 for a money order to put this deposit in my mother's account. My bank was closer than going to the post office or anywhere else. I advised my mother to move to my bank so she decided that is best after my experience at this branch. The bank is dingy, dark, only has 1 teller, and doesn't offer drive through service. A near by bank on Ark Road has bright lights, is nicely decorated, clean, and offers great customer service. Try there for a better experience as this branch offers terrible customer service."