TD Bank

"We recently went into the TD Bank at 306 Marter Avenue, Moorestown, NJ to open a safe deposit box. We called for an appointment and was told it was not needed. Arriving at 9 am when they opened on a Saturday, we were seated by a c/s person quickly. It went downhill after that. This representative was rude, slow and consistently making excuses on why it was talking so long. What should have taken 15 minutes to complete took an hour and we missed our next appointment. The attitude of this person was unprofessional and discourteous."

"I have dealt with TD for years but for the past year service has just gone down. I have to get change for my work and they give me coin rolls that are short, I ask for fives and the give me tens, small things like that that I then have to go back to get corrected. My biggest issue is the wait in the drive through. No one acknowledges you and I guess expects you to wait 15+ minutes until someone comes to the window. I understand places are still short staffed but you have to still have communication with customers, let us know you'll be there in x amount of time. Instead we sit here thinking we are being ignored and it's ruining your reputation. It seems to be the worst on the weekends."

"Went to this location a few times and have had nothing but a good experience/customer service. Extremely friendly staff each time throughout the various days of the week. Transactions went smoothly and they always answered any questions with professionalism. This is the only td bank that I'll be going to in this area."

"I just had the worst experience at this TD Bank. I actually want to call it a pre- experience because I was never assisted! I waited in the drive through for 42 minutes just for me to be told that I can no longer get my debit card replaced and I had to text a number and wait in queue to go inside. I was 4th in queue and waited outside for 49 minutes on top of the 42 minutes I waited in the 3 line drive through for. The one representative was finished with her guest and just looked at me through the window! I was very frustrated and extremely hot and will not be going there ever again. They made me 30 minutes late for where I had to go and I didn’t want to wait any longer."

"Terrible. Just terrible. Here on Saturday afternoon have 4 customers waiting to be helped by the desk agents. Have only 1 desk agent working at 145 on a Sat afternoon. Meanwhile they have 3 tellers standing there helping no one. When I ask for them to send someone over they say they have no one to send. Ask for a manager and they say there is none. Obviously. Update: 3/2 . Went to this branch again(no choice closest to my work) and encountered Annie. Annie is the rudest most smug individual I have ever experienced in any customer service venue. I went there for change and she lectured me on how I need to call ahead for change. She speaks to people as if they are children and is abrupt in her answers. As she stepped away to get change a very nice TD Bank associate apologize to me on her behalf saying Annie has had a bad day. While I understand having a bad day happens, this is not the first time Annie has treated me this way. She should not be a point contact person for customer interactions."