Ware County DFCS 1200 Plant Avenue, Waycross, GA 31501

"This office has went down the drain from a decade ago, after Covid they were shutdown and even back then you could never get appropriate professional help. You were always talking to Customer service reps or the janitor would answer the phone informing you that nobody was there and that someone would call from a long distance number. Fast forward to now that the lobby is open, I have had to reach out to the constituency department because I've had a caseworker recently hang up in my face without giving me thorough information on what she needed from me. I honestly couldn't believe it was a caseworker because she wasn't well versed at all lacking the proper level of patience, compassion, and empathy it takes to clearly get this job done effectively. I am currently in school for nursing so I know how a professional case manager/ social worker should carry themselves when working with the public. I really hope they get the proper help they need as far as decent workforce is concerned because until they do, I can see them getting numerous complaints and possibly sanctioned in the future if something isn't done. No wonder the DFCS in GA has a class action lawsuit against them as we speak, smh..."

"Made trips up there, have called and I never get a call back or response. Case worker was supposed to call, but never called even though they say they have and you know for a fact they haven’t."

"I gave one star that's just because I had to. I am thankful for the services that I do get for being a single mother raising a small child. But a huge downside to the Waycross Dfcs office is there is no way to contact that office and speak to someone ever by phone when a lot of young women that are raising children, do not have the money for a vehicle to get up to the office to speak to someone in person after getting letter after letter in the mail demanding us to do something specific that most of us don't understand and we're told if we have any questions to callDfcs Office phone number and there's no answer ever or phone call back."

"Listen, LISTEN!!!! Some of us don't make much money to do everything we need to do so we come to y'all for help but yet y'all are being lazy, not answering phone calls like you should be, helping the families in need but you don't. Pick up the phone and applications!!! Do what you get paid to do!"

"After receiving an innocuous and cryptic letter from DFCS I attempted to contact not only the local office but the State office on the phone and got introduced to their version of "let's avoid answering questions by letting the computer answer the phones"! I find this to not only UNPROFESSIONAL, BUT A COMPLETE WASTE OF MY TAX DOLLARS!! I spent 45 minutes attempting to locate someone to guide me to the appropriate parties to help translate this letter of "Gov speak"!!! Maybe I need to show up to the local office with the letter and demand an explanation"