U.S. Bank Branch 5418 Hampton Avenue, St. Louis, MO 63109

"I have always been very happy with the service I have received from US Bank. I recently had a harrowing experience with my checking acct and Daniel Ham help me successfully thru all the trauma I had with getting it straightened out. I won't consider going to any other bank. You guys are SIMPLY THE BEST !!!"

"Victoria is a good worker. She explain everything to me and made sure I understand. And she was very helpful . she did a good job. She smile and and was very kind."

"My wife deposited two checks one for a large amount of money. The teller deposited these checks on Saturday into someone else's account. My wife had to take off time from work to go into the bank to resolve this. The branch manager told well it happens sometimes your money should be available in one to two business days. Now we are without this money for making payments we have to make. Will be closing the account. Customer for 35 years."

"I cannot believe how horrendous the customer service is at this branch. I have had so many negative experiences at this point, I have lost count. One time- someone is having a bad day, I get it, but the repeated rudenss and incompetence is inexcusable. My partner and I are moving our account to Regions where I have always banked and had no problems at all. It does seem to be consistent at this location in particular so perhaps US Bank overall is not terrible, but if you have the option to go elsewhere, I would avoid this branch."

"We were in the neighborhood running errands. My mom who is elderly and has a hard time getting around needed a replacement ATM card. I went in to find out if she could do her business from the car considering her difficulties with walking. The clerk checked on the possibility of her being able to do so. She’s returned and told us to use the Commercial drive up to have her get her temporary replacement. This was greatly appreciated and extremely accommodating. It took a little time to get things completed but the staff was very helpful and we truly appreciate their care and concern! Customer Service was key! Thanks for your help!"